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Marti Wedewer
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July 27, 2015 at 10:57 am
In default confirmation registration message, a gray background is appearing behind my logo. My developer has removed these from the templates in the admin. Where do further changes need to be made on this?
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Lorenzo Orlando Caum
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July 27, 2015 at 11:24 am
Hi there Marti, could you please share a screenshot of the grey area for the email including the subject line so we can share feedback?
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
Also, did your team member edit the event admin context and the registrant context for the registration approved email?
The reason I ask is after a registration, two emails go out — one for the event admin (event author) and the registrant/attendee. If your team member only edited one of the message types, then you may be viewing the other one that was not edited.
Thanks
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Lorenzo
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Marti Wedewer
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July 27, 2015 at 11:57 am
Thanks I’ll check again with developer. Here is screenshot:
http://staging.vpclasses.com/wp-content/uploads/2015/07/Screen-Shot-2015-07-26-at-2.49.21-PM.png
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Lorenzo Orlando Caum
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July 27, 2015 at 12:27 pm
Thanks Marti. This is a different email template than what I described in my earlier reply. It references payment information so please check this message type:
Event Espresso –> Messages –> Payment Received. Then click on the Primary Registrant.
Also, the grey color comes from this which is set on the table:
bgcolor=”#999999″
It is visible if you toggle text mode when editing the message type:
http://cl.ly/image/1U0l3N2i010m
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Lorenzo
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