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Kyle Rollins
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September 9, 2014 at 11:33 am
When anyone tries to register on my site, they get the message:
An error has occurred:
We’re sorry but your request failed to pass a security check.
Please click the back button on your browser and try again.
EED_Ticket_Selector – process_ticket_selections – 307
Please let me know what is happening as this was not happening but started recently.
http://atlantammo.org/?espresso_events=atlanta-mobile-awards
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Lorenzo Orlando Caum
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September 9, 2014 at 12:15 pm
Hi,
Were you recently using any caching plugins or security plugins on your site?
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Lorenzo
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Kyle Rollins
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September 9, 2014 at 12:15 pm
sorry, I forgot to mention this is EE4, latest version (upgraded today). I’ve disabled my theme and the problem still occurs with the the latest version of 2014 theme…
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Kyle Rollins
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September 9, 2014 at 12:17 pm
my site is hosted with WP Engine and they have their own caching. I’ve purged the cache and its still happening.
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Lorenzo Orlando Caum
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September 9, 2014 at 12:37 pm
Alright, please request no-cache rules from WP Engine for your Event Espresso pages:
https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/
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Lorenzo
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Kyle Rollins
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September 9, 2014 at 1:32 pm
ok – so the problem is still there despite the caching exclusions being added.
the problem is related to a 404 issue we had a month ago. you can see it here on our staging site:
http://atlantammo.staging.wpengine.com/events/atlanta-mobile-awards/
Everyone gets to this page by clicking on ‘view details’ from this page:
http://atlantammo.staging.wpengine.com/atlanta-mobile-marketing-events/
We noticed it was a permalinks issue for most people, and we did that but it didn’t help us. So we setup a 302 redirect for the live site from:
events/atlanta-mobile-awards/
to:
/?espresso_events=atlanta-mobile-awards
When we delete the 302 on live, the 307 registration error is gone. But we cannot delete it until this 404 issue is resolved. Can you help?
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Lorenzo Orlando Caum
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September 9, 2014 at 1:51 pm
Hi,
Could you deactivate Event Espresso and then reactivate and then go to permalinks and re-save?
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Lorenzo
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Kyle Rollins
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September 9, 2014 at 2:02 pm
I just did that and it did not work.
Next steps?
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Lorenzo Orlando Caum
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September 9, 2014 at 2:27 pm
Try switching your site into defaults (default WP theme and only Event Espresso).
Then refresh permalinks and re-test. It should work at this point.
From here, restore your site a few steps at a time until you have located the source of the conflict.
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Lorenzo
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Kyle Rollins
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September 9, 2014 at 2:34 pm
I have noticed my theme has custom post types for events and has a second built in events page:
http://atlantammo.org/events-1-column/
Can we make that page work instead of the original? I get an error when I click on view details there.
I’ll test the theme removal again with all other plugins disabled and get back to you.
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Lorenzo Orlando Caum
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September 9, 2014 at 2:50 pm
That is the cause. You’ll need to set Event Espresso to use a different slug:
https://eventespresso.com/wiki/change-events-cpt-slug/
Then refresh permalinks.
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Lorenzo
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Kyle Rollins
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September 9, 2014 at 2:57 pm
Thanks man – that process did it for me. I didn’t even disable the plugins, just turned off the theme and switched to 2014, saved permalinks, then tested and it worked. I activated my theme and everything works.
Whats the story with this process of permalinks? Sounds like there are some underlying EE link structure issues…
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