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mhackman
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June 14, 2014 at 4:57 pm
WordPress 3.9.1 running TheProfessional theme.
{{An error occurred while updating Event Espresso: Your Elegant Themes username or API Key is incorrect. Please update your details in the Settings > General tab. Valid credentials are required to update your theme.}}
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mhackman
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June 14, 2014 at 5:05 pm
My API key is valid with Elegant Theme’s – forgot to mention.
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Dean
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June 16, 2014 at 1:15 am
Hi,
The theme and the plugin are separate entities, so the message should not be like that. Can you copy and paste or screenshot the message please?
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mhackman
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June 16, 2014 at 2:13 pm
Now the update plugin wont even show up on my WP Dashboard. It was there, now it’s gone?! Any idea of what I need to do to run EE4?
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Lorenzo Orlando Caum
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June 16, 2014 at 3:39 pm
Hello, I’ve rolled over your support license key and added a new one ending in 16:
https://eventespresso.com/users/mhackman/
Please copy and paste that into your General Settings page for Event Espresso.
—
Lorenzo
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mhackman
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June 17, 2014 at 12:01 pm
Still isn’t offering me an upgrade within WordPress.
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Josh
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June 17, 2014 at 1:33 pm
Hi mhackman,
It turns out that the update from Event Espresso 3.1.x to 4.x is not a one click update. They are two separate plugins with different upgrade paths, although the data from Event Espresso 3 can be migrated to Event Espresso 4. Installing Event Espresso 4 requires deactivating Event Espresso 3 and manually uploading the Event Espresso 4 plugin to your website either by FTP or the WP plugin installer.
We recommend testing out Event Espresso 4 first and reviewing this information to see if Event Espresso 4 beta will currently meet your needs. One very important point to consider is Event Espresso 3’s add-ons are not compatible with Event Espresso 4.
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