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Jaclyn_M
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October 21, 2015 at 10:10 am
Hello,
I followed the instructions here: https://eventespresso.com/wiki/ee4-printable-tickets-add-on/
Perhaps I’m missing something but when someone registers, the ticket email is not being sent. I am able to click on it in the back end and see it.
thanks
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Lorenzo Orlando Caum
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October 21, 2015 at 10:36 am
Hi Jaclyn,
Could you confirm that the ticket notice message type is enabled?
It is by default when the printable tickets add-on is installed and activated.
http://cl.ly/image/2V2r40272T3I
It may be on page 2 of the messages system. If you do not see it, then please enable it through Event Espresso –> Messages –> Settings.
—
Lorenzo
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Jaclyn_M
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October 21, 2015 at 10:42 am
Lorenzo,
Yes, they are both activated.
thanks
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Jaclyn_M
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October 21, 2015 at 10:44 am
Does it make a difference if I create a custom template from the default? I was under the impression we were supposed to do this instead of editing the global template.
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Lorenzo Orlando Caum
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October 21, 2015 at 11:01 am
Hi, edits to global templates will apply to all events. If you use a custom template, then it will apply to events where they are assigned overriding the global templates.
Do you receive the ticket notice email if you use the test send option in the extra actions area?
If it is arriving in spam / junk, then a transactional email service could help:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
—
Lorenzo
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Jaclyn_M
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October 21, 2015 at 11:04 am
Lorenzo,
Thank you for clarifying. I did another test to make sure and it’s coming through no problem. Not sure why it doesn’t work on ‘live’ transactions…
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Jaclyn_M
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October 21, 2015 at 12:23 pm
Hello,
We got it working. Thanks for your help
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