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Sarah
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October 28, 2014 at 9:47 am
I was checking a client’s install and came across four pending registrations for their event. In all cases it shows an incomplete transaction but when I asked about these I was forwarded successful PayPal payment notifications for each of the orders. I’m not sure why EE isn’t recording these as successful.
There are successful registrations on the same day or on subsequent days so I can’t identify the reason. What can I check in this instance to ensure the registrations are correctly recorded?
Using EE4.4.3
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Lorenzo Orlando Caum
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October 28, 2014 at 10:27 am
Hi,
Has the PayPal IPN been setup?
https://eventespresso.com/wiki/how-to-set-up-paypal-ipn/
Also, do any of your events have apostrophes in the tickets or event name?
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Lorenzo
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Sarah
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October 28, 2014 at 10:40 am
Hi
Why would some registrations work and others not? They are all for the same event and it’s just a handful. An apostrophe appears only in the venue name.
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Sarah
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October 28, 2014 at 11:04 am
Ok, I added enabled IPN and added the /transactions url to the paypal settings.
Have these issues arisen because the customer hasn’t returned to the site after paying?
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Lorenzo Orlando Caum
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October 28, 2014 at 12:56 pm
Hi,
The IPN updates the payment information in the background. This covers cases where a registrant/attendee clicks away from PayPal.com after paying instead of allowing it to return to your site to view the thank you page.
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Lorenzo
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Sarah
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October 29, 2014 at 5:47 am
OK thanks, hopefully this has resolved the pending payment issues.
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Josh
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October 29, 2014 at 8:16 am
Hi Sarah,
It’s likely that the cause of issue you were seeing was because the PayPal IPN had not been enabled yet.
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