Support

Home Forums Event Espresso Premium EE4: Removing Locked Registrants

EE4: Removing Locked Registrants

Posted: March 16, 2014 at 12:50 pm

Viewing 2 reply threads


Tim McMillan

March 16, 2014 at 12:50 pm

I have EE4 on a development site and did some test registrations to make sure everything was working properly. Now that everything is working great its time to move over to the live site. However, the test registrations appear with a locked symbol and cannot be removed. How do I remove these test registrations before making the site live?


Tony

  • Support Staff

March 17, 2014 at 5:24 am

Hi Tim,

Registrations with Transactions that have payments applied to them, can not be removed.

You must first edit the transaction & remove the payments within, then Event Espresso 4 will allow the registration to be deleted.

Does that help?


Tim McMillan

March 17, 2014 at 12:02 pm

It is working now. I am able to delete. The process isn’t very obvious but at least then can still be deleted!

Viewing 2 reply threads

The support post ‘EE4: Removing Locked Registrants’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso