Support

February 25, 2015 at 1:31 pm

Hi Lorenzo,

Good afternoon – Well we have left everything alone, nothing was updated in the E-Mail messages, but when it is sending out to users applying for a new ticket to our event:

http://www.sportsofficiatingsummit.com/events/sports-officiating-summit-2015/

It now only displays this in the actual email message in the Question & Answser area where before it gave the actual information they provide when filling out the question for the ticket:

Questions & Answers
[QUESTION_LIST]

So we aren’t sure why this change and not displaying now, can you please help troubleshoot this with us?

Thanks!

February 26, 2015 at 2:49 pm

Hi Lorenzo,

When I tried to Reset the Filters of the messages as you suggested I got the error:

Message Type class loading fail. EEH_MSG_Template – message_type_obj – 330

I want to give a quick break down on this by the way. So when we setup the message, we left them stock/default. All We changed was who was receiving the emails on our side to basic email address.

Next, in one of the emails after the user signs up for their ticket, we just added a link in there that says you can register for your hotel now at this link.

Again basic stuff…

There was no issues on this in the past, we did recently create a new Event, and added some new Questions because this event has a few different questions then before, honestly – we just added one extra question. Then we picked that question to be added the question to the questions group, and then pick that question group for the new event. Again – all pretty simple stuff but then a few days later our event coordinator noticed the questions they filled out weren’t generating in the email anymore and now only displays:

Questions & Answers

[QUESTION_LIST]

in that area. Where before it would generate the question list they filled out as I said before. We really want to fix this issue as soon as possible as this is a big event for us and we want to have these questions show up almost as receipt for the user so they know what they picked and so it’s another back up for us incase we need to look back at the email other then the spread sheet. Please help and let us know what kind of customer service you can provide if this issue isn’t resolved from us doing what you suggest.

Thanks in advance!

February 27, 2015 at 11:09 am

Hi Tony,

Thank you for taking the time to reply. I am going to reply to your questions 1 at a time.

1) The Questions & Answers [QUESTION_LIST] text is showing up in the email, meaning – it’s not actually giving the actual information they submit, just that text. This is the email to use and the user who signed up. So both sides.

2) This information is being generated from the Event Espresso – Editing Email Registration Approved Template (Event Admin Recipient)

It located under the [EVENT_LIST] area, under the [ATTENDEE_LIST] and this is the HTML in that area:

<h4>[FNAME] [LNAME]</h4>
		<ul>
<li><strong>Registration Code:</strong>[REGISTRATION_CODE]</li>
<li><strong>Tickets:</strong></li>
</ul>
<ul>[TICKET_LIST]</ul>
<strong>Questions & Answers</strong>
<ul>[QUESTION_LIST]</ul>
<hr />

3) This is the subject in the email we receive, if this helps when doing a test: Test email sent from 33rd Annual Sports Officiating Summit 2015

In the top of the email it says: Registation Notification.

4) Yes, we really could use someones help with this software on this issue because I followed all the directions, but as as I added a new question group as I stated above, a few days later is when we noticed the area when we made a new group and assigned those group questions to that new event.

I ALSO NOTICED THIS TODAY.

So when I try sending me a test personally to my email, I get this error on the top now:

An error has occurred:
The following shortcodes were found in the “[ATTENDEE_LIST]” field that ARE not valid: [QUESTION_LIST]
Valid shortcodes for this field are: [FNAME], [LNAME], [ATTENDEE_EMAIL], [EDIT_ATTENDEE_LINK], [REGISTRATION_CODE], [FRONTEND_EDIT_REG_LINK], [PHONE_NUMBER], [ADDRESS], [ADDRESS2], [CITY], [ZIP_PC], [ADDRESS_STATE], [COUNTRY], [EVENT_LIST], [TICKET_LIST]
Messages_Admin_Page – _insert_or_update_message_template – 1559

–

Then I tried looking in the Event Espresso – Registration Form > Question Groups where I set up the questions the other days and it looks like the software is now different or updated, out of the blue which we didn’t do, and doesn’t even allow me to edit Question Groups anymore, it now tells me to Upgrade Now and say the following message:

Question Groups is a feature that is only available in the Caffeinated version of Event Espresso. With the Question Groups feature you are able to: create new question groups, edit existing question groups, and also create and edit new questions and add them to question groups.

WHY IS IT THAT WE HAD THIS OPTION AND NOW WE DON’T? Doesn’t make sense, and I think this is why it’s causing an error because the software has changed some how? We could really use help and this event is currently in the process of people being signed up and we need this issue fixed ASAP!

I will fill out the page you submitted to have someone from your company look at our back end, but if you could please contact our Admin for the site at: mkielas@referee.com on any updates, this will help!

Thanks and we hope this issue can be resolved ASAP! Again, everything else seems to be working fine, we just want the question results we had setup actually display as they always were in the past.

Thanks!

February 28, 2015 at 5:54 am

Hi Lorenzo,

Yes – Thank you very much. We’re doing final tests this weekend but everything to be good so far, thank you for everyone’s great support! Good team you have there.

Thanks!