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thinkbiglearnsmart
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June 20, 2017 at 11:47 am
We’re getting an error when we test the Promo codes. This is on a server that migrated from EE3 to EE4. It looks like it’s trying to submit the payment instead of submitting the promo code. If we select a payment and then click “Submit Promotional Code” it processes the payment without adding the coupon.
https://screencast.com/t/5GovxXKqKj
“An error has occurred:
The selected method of payment could not be determined.
Please ensure that you have selected one before proceeding.
If you continue to experience difficulties, then refresh your browser and try again, or contact [email] for assistance.”
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Josh
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June 20, 2017 at 12:55 pm
Did you type in a promo code into the promo code field before you click on the Submit Promotional Code? The payment inputs are for a different form. If you do not see a promo code field it may be the theme is hiding the field with CSS (for example, no visible border lines because they match the page’s background color).
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thinkbiglearnsmart
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June 21, 2017 at 7:38 am
Yes, we have a test promo code that I entered before clicking the button. The field is there, but the buttons seems to be misrouted. I’ve tried on a different theme as well (twentyseventeen) with the same behavior.
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Tony
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June 21, 2017 at 9:10 am
Can you link us to an event we can use to view this?
We’ll also need the test promo code so we can view what happens.
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thinkbiglearnsmart
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June 26, 2017 at 4:10 pm
You can see an event here: http://beta.thinkbigdevelopment.net/events/after-effects-intro-43/
The promo code is: test
Thanks.
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Josh
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June 26, 2017 at 4:19 pm
Can you try adding the following to the site’s wp-config.php file?
define('NGG_DISABLE_RESOURCE_MANAGER', TRUE);
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thinkbiglearnsmart
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June 27, 2017 at 1:19 pm
Yes, that works! Thank you. What is that config line?
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Josh
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June 27, 2017 at 2:04 pm
That config line is from the NextGEN gallery plugin and it basically tells the NextGEN gallery plugin to not mess with the scripts that get output to the webpage.
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