Support

July 17, 2019 at 7:24 am

Hi,
On this part:

the users are not able to download either a pdf or an invoice of their transaction

May I ask what happens if they try to download either of those?

Further, people are no longer receiving email confirmations of their ticket transactions.

If you go to test an email from one of the email Message template editors, do you receive the test? If so, it may help to go to Event Espresso > Messages > Message Settings and set the the option for emails to be sent on the same request.

If not, can you verify whether other emails (like a WordPress password reset email) get sent from your site?

You can install this plugin to verify whether the mail actually gets sent or not:
https://wordpress.org/plugins/wp-mail-logging/

It’s important to figure out whether the emails are actually not getting sent, or if they’re actually getting sent, but not received. If you find that they’re getting sent, can you check to see whether the emails are getting trapped in the spam folder?

In most cases, setting up a third party service to deliver email will resolve email delivery issues. The built-in mail servers (especially those that are used for shared hosting accounts) can be unreliable. We recommend using a service like Mandrill, Postmark, or any of the other services listed in our documentation for sending transactional email. More info here:

https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/

Alternatively, you could also use a gmail account and configure a plugin like the WP Mail SMTP plugin to send the emails.

July 17, 2019 at 8:48 am

Can you check your site’s PHP error log for at the time you saw the “system error”? You could also try ruling out a plugin conflict by temporarily deactivating other plugins then try viewing the receipt while those plugins are deactivated.