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JerryMc
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August 20, 2014 at 3:54 pm
Hi,
The event registrations approved is not sending emails to the Event Admin. I did a test email to my personal email, but when I put the Event Admin’s email address in, it does not send an email.
Can you help please?
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Dean
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August 21, 2014 at 3:29 am
Hi,
So changing the admin email to a different email address allowed the emails to go through?
If so it’s perhaps that your normal admin address has stricter spam rules and is filtering out the emails from your site.
You could try whitelisting the website domain or you could try a plugin such as WP SMTP Mail or a service such as Mandrill. Both of those try to help improve the basic WordPress mail system in different ways.
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JerryMc
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August 21, 2014 at 9:30 pm
Hi,
I added the email to the safe list and also did a test email on the Registration Approved page and still the emails are not going through. I checked to make sure the email is correct and it is.
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Dean
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August 22, 2014 at 1:05 am
Hi,
And this is the only email address being affected? Other email addresses work ok?
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JerryMc
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August 22, 2014 at 1:55 am
Correct.
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Dean
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August 22, 2014 at 2:07 am
Hi,
Thanks for the clarification.
If it is just that one email then it must be down to the email provider/server settings.
Event Espresso simply uses the wp_mail() function and if other emails are working then from an EE standpoint the system is functioning correctly.
Did you try WP SMTP Mail or a service such as Mandrill?
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JerryMc
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August 22, 2014 at 2:51 pm
It’s not my account, it’s my client and they are a not for profit so changes require board member approval and moving the account is highly unlikely.
They are also not receiving the payment confirmation emails. How do I find out what that email address is so I can add it to the safe list?
Trying to get help from GoDaddy as well.
Thank you!
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Lorenzo Orlando Caum
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August 22, 2014 at 3:00 pm
Hi,
Please try the Mandrill email service:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
They have a free tier and it will take over email delivery from the native wp_mail function.
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Lorenzo
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JerryMc
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August 22, 2014 at 4:24 pm
K GoDaddy says they don’t support the email address as it isn’t”human like” so they suggested I have you all change the email address.
Lorenzo emailed me about getting wpmandrill plugin for email. I loaded the plugin however there are no directions on where to sign up for an account. Also it looks like a Mailchimp account is mandatory for this to work.
Can you direct me/clarify the above?
Thank you,
Elizabeth
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JerryMc
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August 22, 2014 at 5:27 pm
OK, to mitigate the email situation inn the meantime, we entered an email that is a gmail email and it does not go through either. Not even in spam account.
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JerryMc
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August 22, 2014 at 5:45 pm
Lorenzo I see you resent the wpmandrill email you sent earlier. Please see my questions about this in the thread above.
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JerryMc
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August 22, 2014 at 6:09 pm
Something is wrong. I created a new email address through my personal email account on Bluehost. The test emails are going through to the email, but the registration approved message email is not.
WPMandrill or not, there is an issue somewhere.
Thank you
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JerryMc
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August 22, 2014 at 7:03 pm
OK the email is also not sending to PayPal either.
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Lorenzo Orlando Caum
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August 22, 2014 at 7:44 pm
Yes, you’ll need to sign up as its a service provided by the team at MailChimp:
http://blog.mandrill.com/own-your-wordpress-email-with-mandrill.html
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Lorenzo
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JerryMc
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August 26, 2014 at 1:40 pm
Lorenzo,
I don’t agree. In have added Mandrill. I did a test on the email I need a report from, and it works on the test. It does not work however when someone actually registers.
I tested a test registration to another email address and it works. Something else has to be wrong.
It makes no sense that the test works but an actual registrant does not.
I don’t to load these folks up with a million things to maintain. There has to be an issue on the Espresso side.
Thank you,
Elizabeth
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Lorenzo Orlando Caum
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August 26, 2014 at 2:15 pm
It would be helpful to clarify a few things:
1) Event Espresso does not filter any emails. Event Espresso requests that the notification be sent out through the native wp_mail() function.
2) An account with MailChimp is not required. However, you’ll need an account with Mandrill. Once you have an account, you can enter your credentials into the WP Mandrill plugin and it should start working.
3) Email delivery is difficult (https://yoast.com/postmark-reliable-email/) and sporadic email problems are often solved by using an email delivery service such as Postmark or Mandrill.
Is WP Mandrill activated with actual credentials (activating the plugin alone doesn’t do anything)?
Are you on the latest software at 4.3.1?
Have you tried an alternative email account for registration?
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Lorenzo
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JerryMc
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August 26, 2014 at 6:23 pm
Lorenzo,
I stated in my last post that I am on Mandrill AND I have tried other email addresses.
Yes I am using the current version.
Again, other emails work, the email I need to work works when I do a test on the message, but does not work for an actual registration.
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Tony
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August 27, 2014 at 4:12 am
Hi Elizabeth,
So you are editing the Pending Payment message, within the Event Admin context and manually adding the email address within the ‘To’ field?
Would it be possible for me to take a look at your messages setup, if so could you send temporary login details using this form:
https://eventespresso.com/send-login-details/
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JerryMc
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September 2, 2014 at 3:37 pm
Hi, I gave access to the account. What’s the status?
Thank you.
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Lorenzo Orlando Caum
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September 2, 2014 at 8:30 pm
Hi,
A team member replied and is waiting for a response to that message. This was sent to your email address:
yourfirstname@yourcompanydomain.com
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Lorenzo
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JerryMc
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September 4, 2014 at 9:51 am
I did not receive an email, could you please re-send it?
Thank you
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Lorenzo Orlando Caum
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September 4, 2014 at 11:20 am
Re-sent the notification.
Thank you.
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Lorenzo
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JerryMc
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September 7, 2014 at 4:56 pm
Where are you sending it? I am getting nothing.
This is taking eternity to resolve.
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Dean
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September 8, 2014 at 2:13 am
Hi,
I do appreciate your frustration. We emailed you on the 1st September and subsequently on the 4th September, advising you that the login details provided were unfortunately still not working for us.
Several members of the support team have tried the various login details provided but with no success.
We really want to help you get this resolved, but due to the nature of the issue we need access to your site, otherwise we can only provide generic advice.
The email that we are contacting you with has been the one you used throughout the discussion started on 28th August, so we know that the email works as we have previously had responses from you.
What we need to move this issue forward is correct login details.
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JerryMc
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September 8, 2014 at 12:00 pm
Interesting that this email I received. But I’m sure I am in the wrong.
I have responded DIRECTLY to the emails regarding access to the account. The last time was on 8/29/14. I heard NO OTHER RESPONSE from that email.
If you needed that information again, could you not have said so in this thread?
I will re-send the email with the login info again.
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Tony
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September 10, 2014 at 2:56 am
Hi Margaret,
I replied to your email yesterday but just wanted to check if you received it?
In a nutshell the login credentials we have do not allow us to log in to view this. If you could create a new account, checking the checkbox to ‘Send this password to the new user by email.’ we should then receive the exact credentials used.
Here’s an example – http://take.ms/Pdwne
Once we have these login details we’ll be able to investigate this further.
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JerryMc
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September 10, 2014 at 10:35 am
Tony,
I did NOT receive an email. I resent, for the 3rd time, the login credentials to support@eventespresso.com
Elizabeth
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Lorenzo Orlando Caum
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September 11, 2014 at 2:01 pm
We’ve sent a reply. Be sure to reply to that email notification.
If you do not see a reply, then check your SPAM or Junk Mail folder.
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Lorenzo
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Tony
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September 12, 2014 at 2:12 am
For future readers, the problem here was how the Event Admin context was set up within the messages system.
The Event Admin context was setup to use the [EVENT_AUTHOR_FORMATTED_EMAIL] in the ‘To’ field. Meaning the Admin messages would be sent to the email address of whichever user created the event.
This was changed to use [CO_FORMATTED_EMAIL] so that the messages would be sent to the email address within the Primary Contact Email setting within Event Espresso -> General Settings -> Your Organisation.
This needs to be done for any message with the ‘Event Admin’ context active. Read more about Message Contexts here:
https://eventespresso.com/wiki/ee4-message-contexts/
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