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SubZeroie
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November 10, 2016 at 7:43 am
I have accessed my site and I am trying to edit all my event, need to add a piece to thr registration form. But when I open an event to edit it, the text area in showing blank and I am no other options under neath. But when I right click the text area and select all, the text appears.
I have checked for conflicts against other plugins, but when everything else is deactivated, the fault remains.
Can you please shed some light on the error please.
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Josh
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November 10, 2016 at 9:23 am
That’s likely a bug in your WordPress theme. If you temporarily switch to another theme like twenty sixteen by using the theme test drive plugin, does the event content begin to appear as expected?
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SubZeroie
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November 10, 2016 at 10:12 am
Hi Josh, i was thinking the same, but this is not happening on the Theme side of the site, or Web side. Its happening on the back end on the WP admin side. On the Website its self, everything looks perfect, no issues. But on the Admin end, this is where i am having issues.
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Lorenzo Orlando Caum
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November 10, 2016 at 12:02 pm
Hello,
Does the issue go away if you temporarily switch to another WordPress theme?
If it does, then your theme may be triggering an error which is then causing the issue within the event editor.
Is your theme up to date?
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Lorenzo
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SubZeroie
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November 10, 2016 at 12:33 pm
Hi Lorenzo, No the error does not go if i switch themes. It appears this only happened since i updated Event Espresso in the last 24 hours
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Josh
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November 10, 2016 at 5:21 pm
May I ask which version of Event Espresso and which version of WordPress is running on this site?
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SubZeroie
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November 10, 2016 at 5:28 pm
Hi Josh, i am running WP V 4.6.1 and EE4 4.9.21.p
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Lorenzo Orlando Caum
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November 11, 2016 at 6:23 am
Hi,
Earlier in your support post, you shared feedback that you did some troubleshooting (e.g. tested on another theme and only Event Espresso running). That would check for any conflicts.
Could you try re-installing Event Espresso?
1) Deactivate and delete Event Espresso through your WordPress plugins page within your WordPress dashboard (WP-admin)
2) Download a fresh copy from your account page:
https://eventespresso.com/users/sub-zeroie/#ee4-downloads
It will be a zip file on your computer.
3) Upload and activate Event Espresso through the WordPress plugins screen
Does that help with the issue?
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Lorenzo
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SubZeroie
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November 11, 2016 at 1:47 pm
Hi Lorenzo,
No im afriad this did not resolve my issue. As now i have no event expresso on my site, i am getting this message “The uploaded file exceeds the upload_max_filesize directive in php.ini.” when i try to install EE4
Can you please help, as i feel the issue is getting worse.
Regards,
Rob
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Josh
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November 11, 2016 at 1:58 pm
Hi Rob,
We can re-install Event Espresso for you if you can complete the form on this secure page.
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SubZeroie
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November 11, 2016 at 2:14 pm
Hi Guys, So after a few hours today, applying a back up from last week and going through the setting and all the plugins. I think i found the cause.
It appears when i turn off Event Espresso – MailChimp (EE4.4.5+) the events come back to normal, i can view the tickets and the rest of the options underneath as well as the text.
Can you please look into this for me as Mailchimp is a large part of my site for our members.
Regards,
Rob
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Josh
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November 11, 2016 at 2:32 pm
You’ll probably need to check the PHP error logs on your site to determine the exact error that’s happening. As a quick first thing to check though, which version of PHP is running on your site?
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SubZeroie
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November 11, 2016 at 2:47 pm
HI Josh, i just checked on my CPanel, i am currently using PHP 5.4
Is this correct?
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Josh
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November 11, 2016 at 3:57 pm
That’s very much out of date. Can you contact your host and see if they’ll update your site to PHP 5.6 or greater?
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SubZeroie
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November 12, 2016 at 2:08 am
Hi Josh, PHP updated to 5.6. I retested the site, and i am still having the same issues. With Event Espresso – MailChimp (EE4.4.5+) activated, this crashes my events management pages for my events on the back end.
Would you have any other suggestions for me to try?
Regards,
Rob
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Tony
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November 14, 2016 at 6:07 am
Hi Rob,
If the MailChimp plugin is crashing the event editor then it must be throwing a fatal error, those errors would normally be logged within the error.log (or similar) on your site.
To fix this we’ll need the error that is being thrown so we can investigate further.
If not error is being logged then your server may have error logging disabled or only log specific errors (although it would be very strange not to log fatal errors), one way to work around this an log the errors is to add this snippet:
https://gist.github.com/Pebblo/8787f5530ea777c84aaf62f075e55b32
to your wp-config.php file, it needs to be above the /* That's all, stop editing! Happy blogging. */ line within that file.
If you are unsure we can add this for you if you provide all of the login details requested on this form:
https://eventespresso.com/send-login-details/
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