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Elizabeth
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April 22, 2019 at 3:47 pm
https://ibb.co/KxR3Tz6
“Hi Dorian, Hoping you can review and determine why espresso is not updating when purchases are made. This purchase was made on 4.20.19”.
So it is not showing that someone is registered for the class. It still says ‘0’.
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Josh
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April 22, 2019 at 4:24 pm
Hi Dorian,
If you go into the WP dashboard, then go to the Registration list for that event, are there any registrations listed there?
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Elizabeth
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April 24, 2019 at 8:40 am
https://ibb.co/M885Yy9
https://ibb.co/Wxk1S29
Espresso is still not updating correctly. The issue is that if the main menu view (1st image) does not show the correct number of clients registered; there is a possibility I may cancel or not even schedule an artist for the class. I should not have to click on each event to determine if I have clients registered for the class as shown in the image.
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Josh
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April 24, 2019 at 8:58 am
Hi Dorian,
Are you still using Authorize.net SIM on that site or is it using one of the newer gateways?
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Elizabeth
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April 24, 2019 at 9:05 am
Authorize.net
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Josh
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April 24, 2019 at 9:11 am
Do you mean Authorize.net SIM or one of the other gateways from Authorize.net? If the site is using SIM, then it will help to update it to use the newer Authorize.net Accept gateway.
Please see this note from Authorize.net that’s about updating to use the Accept gateway:
https://developer.authorize.net/api/upgrade_guide/#sim
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Elizabeth
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April 24, 2019 at 9:14 am
Actually using Authorize.net AIM
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Josh
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April 24, 2019 at 9:16 am
It’d still be best to update to Authnet Accept, but if you’d prefer to troubleshoot AIM, what you can do is go to Event Espresso > Payment Methods > Logs and check for error messages logged for the transactions where the registrations did not get automatically updated to Registration Approved.
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Elizabeth
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April 24, 2019 at 9:34 am
Where is Authnet Accept?
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Elizabeth
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April 24, 2019 at 9:41 am
I just had another location email me the same thing about class counts.
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Josh
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April 24, 2019 at 9:42 am
It’s a separate add-on you install and activate on your site. There’s more information here:
https://eventespresso.com/wiki/eea-authorizenet-accept/
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Elizabeth
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April 24, 2019 at 9:58 am
I’m not seeing it in my downloads section.
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Josh
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April 24, 2019 at 11:22 am
Someone from the sales team has just added it to your account. You’ll find it under the EE4 downloads section.
https://slack-files.com/T02SY781D-FJ79QPRU7-3e3aadc972
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Elizabeth
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April 24, 2019 at 11:46 am
Thanks!
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