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Bob Flynn
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December 27, 2016 at 1:53 pm
Before upgrading to EE4, EE3 was configured with an automatic email, so when a registration was complete, the registrant received an email with all the pertinent information regarding attending the event.
After upgrading to EE4, I created a custom message, gave it a unique name and in the notifications box, changed the Registration Approved notice to the custom notice.
Now when a registration is paid in full a payment notice is sent, but the registration approved notice is never sent, nor am I getting the test notice when I send it.
Am I missing something?
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Josh
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December 27, 2016 at 2:43 pm
Hi Bob,
When you go to the Event Espresso > Messages activity list table, does it show that the Registration Approved message was sent?
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Bob Flynn
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December 27, 2016 at 2:49 pm
Yes it does show sent, but none of the registrants received it, nor did I when I did a test registration or hit the send test message button…
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Josh
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December 27, 2016 at 2:56 pm
Spam filters, ISP blocks, and an assortment of other factors can prevent a sent email from landing in your inbox. You can install this plugin to verify whether the mail actually gets sent or not:
https://wordpress.org/plugins/wp-mail-logging/
It’s important to discern whether the emails are actually not getting sent, or if they’re actually getting sent, but not received. If you find that they’re getting sent, can you check to see whether the emails are getting trapped in the spam folder?
In most cases, setting up a third party service to deliver email will resolve email delivery issues. The built-in mail servers (especially those that are used for shared hosting accounts) can be unreliable. We recommend using a service like Mandrill, Postmark, or any of the other services listed in our documentation for sending transactional email. More info here:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
Alternatively, you could also use a gmail account and configure a plugin like the WP Mail SMTP plugin to send the emails.
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Bob Flynn
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December 27, 2016 at 3:11 pm
So the WP mail log states that the test message was sent, and the message appears to be complete, however. I never received it in my inbox or spam folder
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Josh
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December 27, 2016 at 3:17 pm
So it is being sent by WordPress, but there are a number of stops along the way where something isn’t working, and one of the transaction email services may be the solution.
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Bob Flynn
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December 27, 2016 at 4:28 pm
Contact page emails and payment emails are being received. However the custom email for approved registration is not. Hosting company checked out email service okay…
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Josh
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December 28, 2016 at 8:43 am
Hi Bob,
I can advise that you set up a transactional email service. This is because the WP mail log showed that the email was sent (as far as WP is concerned it’s sent because the WP mail function handed off the email OK). Apparently somewhere along the way in the chain after WP processes the email, something is preventing you from receiving that mail, which a transaction email service will help with that.
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