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Kevin Brooks
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March 19, 2014 at 11:43 am
Since we began to use EE4, no emails have come from the system to confirm registrations with attendees or to notify administrators of the new registrations.
I have tested with a couple of different email addresses in the admin settings and through test registrations.
WP is the most current release and mail is sent from WP without issue.
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Lorenzo Orlando Caum
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March 19, 2014 at 11:48 am
Hi Kevin,
Could you let me know if regular WordPress notifications are sent such as new user notification or password resets?
Also, is this shared hosting?
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Lorenzo
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Kevin Brooks
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March 19, 2014 at 11:49 am
Hi Lorenzo – yes, WP is able to send email fine (user notification / password resets / Wordfence Alerts / etc all arrive fine).
This is a dedicated server.
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Lorenzo Orlando Caum
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March 19, 2014 at 11:57 am
Hi Kevin,
Could you please install this email audit plugin:
http://wordpress.org/plugins/email-log/
Then could you try resending two or three notifications?
From there, please take a look at the log to let me know if anything is recorded.
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Lorenzo
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Kevin Brooks
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March 19, 2014 at 12:07 pm
Thanks Lorenzo – manually sending the registration information worked fine.
It seems the emails aren’t being triggered properly during registration?
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Lorenzo Orlando Caum
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March 19, 2014 at 12:19 pm
Hi Kevin,
Could you go to the settings page for Messages and turn them off and then turn them back on?
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Lorenzo
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Kevin Brooks
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March 19, 2014 at 12:52 pm
Hi Lorenzo – here’s what I had to do to get things working. In another support message, I talked about how I had problems with EE holding onto the eventespresso.tmp directory name. I deactivated EE, renamed the directory to event-espresso-core-reg.
In PHPMyAdmin, I removed the ee options entry in wp_options (after backing up, of course). I had to reset a few things, but when I reactived the plugin, all of the messages appeared properly in the Messages screen (it had previously been blank).
Looks like we’re good to go. Thank you!
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Josh
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March 19, 2014 at 5:18 pm
Hi Kevin,
Thank you for reporting what you found. That was most helpful.
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