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Steven Hoskinson
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December 16, 2015 at 2:26 pm
Every time I submit a transaction, a new product in Infusionsoft is created for that “event”.
This should not be happening and is causing lots of issues.
Need help, thanks.
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Seth Shoultes
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December 17, 2015 at 9:11 am
Hi Steven,
If I remember correctly, the Infusionsoft system should only create new products for events if that product does not already exist. Is it creating a unique product each time, or are they all duplicates? Can you capture a screenshot of the products it’s creating?
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Steven Hoskinson
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December 17, 2015 at 1:00 pm
Thank you for replying, The product already exists, but still when the order is placed it creates a new product in Infusionsoft with the same SKU number as of the product already created.
http://prntscr.com/9fekjw
Here is the screenshot of our Products page at the Infusionsoft site dashboard. As you can see, every time an order was placed, a new product was created.
We have discussed it with Infusionsoft, they are saying Infusionsoft doesn’t add a product unless it is manually added by Client or 3rd Party API ( i.e Espresso ).
This is quite frustrating, and causing a lot of trouble for us. Please look into it, your help highly appreciated.
Thanks
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Josh
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December 21, 2015 at 10:36 am
Hi Steven,
What you’re seeing is likely what happens if there is either a) some html or b) some windows-style line breaks within the Event description. It turns out that the Infusionsoft can choke on things like this. There’s a fix for this issue in a development version of the EE3 infusionsoft add-on that you can download here:
https://www.dropbox.com/s/z60qh0nwg76f1ts/espresso-infusionsoft_f6d9728b9193.zip?dl=0
Alternatively, the current version of the EE4 Infusionsoft add-on (for Event Espresso 4 users) has been updated with a fix to prevent the duplicated product issues.
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Steven Hoskinson
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December 22, 2015 at 6:28 am
Currently we have an Event and then further three ticket categories for that particular event.
What the plugin does right now is create a new product for every different ticket, but it should consider all the different ticket prices to be one product.
is there any possible solution for this?
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Josh
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December 22, 2015 at 10:14 am
Hi Steven,
I’m not sure, I think there could be if Infusionsoft allowed for more than one price input per product.
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