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FASeminars
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August 17, 2023 at 8:18 am
Hello,
We are using EE3 (transitioning to EE4 shortly) and utilize the Paypal Payments Pro option for numerous years. We have Visa, Mastercard and Amex enabled as credit card options.
Reports that AMEX option when user submits is being declined or failing.
We did our own valid tests and received the following error message:
https://app.screencast.com/v9sOT8g7eOTZ8
USD is the currency enabled via the payment option settings:
https://app.screencast.com/74rz3k0YKDUp9
The test data we registered was a Canadian address but that shouldn’t matter when using a valid AMEX card as payment option.
Thanks for any insights.
Andreo
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Tony
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August 17, 2023 at 5:58 pm
Hi Andreo,
Have you previously been able to accept AMEX cards?
For PayPal to allow you to accept AMEX you need to have enabled it within your PayPal Pro account.
Log into your PayPal account and under Account Administration look for ‘Accepted Card Types’, make sure AMEX is included within those.
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FASeminars
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August 25, 2023 at 10:46 am
This reply has been marked as private.
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FASeminars
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August 29, 2023 at 1:02 pm
This reply has been marked as private.
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FASeminars
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September 5, 2023 at 10:37 am
This reply has been marked as private.
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FASeminars
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September 8, 2023 at 7:28 am
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Tony
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September 12, 2023 at 6:15 am
This reply has been marked as private.
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