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ana vañó frances
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May 29, 2015 at 11:59 am
Hi, WE HAVE A PROBLEM WITH YOUR PLUG IN
A user signs up for an event, transfers to PayPal, He pays, money is received, but they are marked as Incomplete in the registration. What is happenning?
Checked IPN setup in PayPal, it is set correct.
All, the paypal settings are correct because our client is receving the money.?IPNs in PayPal say sent.
We are using simplified transaction template.
We did all you say here: https://eventespresso.com/wiki/how-to-set-up-paypal-ipn/#encoding
Not sure on next step to try.
We are working with:
WORDPRESS: WordPress 4.2
EVENT ESPRESSO: Versión 3.1.37.3.P
THANKS IN ADVANCE
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Lorenzo Orlando Caum
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May 29, 2015 at 12:26 pm
Hi Ana, could you update your software?
https://eventespresso.com/wiki/change-log/
Have you tried temporarily deactivating other plugins to rule out a conflict?
For example, a maintenance mode or security plugin could block the IPN and that would prevent it from updating the payments in Event Espresso.
—
Lorenzo
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ana vañó frances
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May 30, 2015 at 3:44 am
Hi, Lorenzo I´ve updated the software, my maintenance mode is completely deactivated (in plug ins, not just in fuctions) i dont have seecurity plug ins.
My client needs this plug in to run in perfectly, and all the time is the same he recieve the payment but for the event espresso ALL THE TIME the transaction is INCOMPLETE.
What can i do?
It is really urgent to fix it.
I have all this plug ins http://www.massorrer.cat/wp-content/uploads/2015/05/plug-ins.jpg
Is it necesarry to update to wordpress 4.2?
Thanks in advance
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ana vañó frances
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May 30, 2015 at 3:47 am
note: is it necesarry to update to latest version of wordpress?
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ana vañó frances
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May 30, 2015 at 5:16 am
In logs we can see that.
What that means?
Errors resulting from the execution of curl transfer: The requested URL returned error: 403 Forbidden[05/30/2015 12:58 PM] – FAIL: IPN Validation Failed . /cgi-bin/webscr : http://www.paypal.com
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Josh
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May 30, 2015 at 2:01 pm
Hi there,
Can you check to see if PDT is enabled in your PayPal account? If it is, can you disable it?
I can also advise to check with your host to see if they’ve installed a module or their ISP has the potential to block communication from any of PayPal’s IP addresses.
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ana vañó frances
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June 1, 2015 at 8:24 am
Hi Josh,
Can you check to see if PDT is enabled in your PayPal account? If it is, can you disable it? now is disable. Is PDT where i put http://www.massorrer.cat/thank-you/ ? Now is disable and is still not working.
I wast talking with my host and everything seems to be perfect. and i tried yesterday de debug mode and everything was working perfectly.
what can we do? im really upset with this problem.
thanks in advance
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Lorenzo Orlando Caum
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June 1, 2015 at 8:34 am
Hi Ana,
Please update your software:
https://eventespresso.com/wiki/change-log/#3.1.37.4
You can also update to the current version of WordPress.
Next, could you tell us more about this comment:
and i tried yesterday de debug mode and everything was working perfectly.
When you tested yesterday, was it working?
—
Lorenzo
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ana vañó frances
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June 1, 2015 at 8:50 am
my software of event espresso was updated yesterday.
Im not sure of updating wordpress to 4.2 is gonna be fine, i was reading in the support than that thing can causes more problems.
Yesterday was working in debug mode, but not in normal way. and ive benn talking with paypal and everything is perfect ther because my client receives the payments.
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ana vañó frances
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June 2, 2015 at 1:25 am
Hello, It seems that after Paypal have received and confirmed the payment, event espresso do not receive or generate de ID transaction…
Please, we need to resolve this as soon as possible!
Other question…you have a help service by paying 70€…that means that after payment you will resolve all the issues we have with Event Espresso?
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ana vañó frances
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June 2, 2015 at 2:26 am
HI, OUR ERROR IS ALWAYS THE SAME, IPN THING.
What we shoul put in the Ipn?
Thanks in advance
COPY AND PASTE
**REMOVE** – Tony, EE Support.
-
This reply was modified 9 years, 6 months ago by
 Tony. Reason: Removed IPN details
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Tony
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June 2, 2015 at 9:56 am
Hi,
Can you confirm the specific version number of WordPress that you are running?
The IPN’s are failing with this error:
Errors resulting from the execution of curl transfer: The requested URL returned error: 403 Forbidden[06/02/2015 9:36 AM] – FAIL: IPN Validation Failed
Which means PayPal is refusing the validation request.
We’ve been investigating this and have a possible solution, are you comfortable with PHP?
If so open up \event-espresso\gateways\paypal\Paypal.php
Just below line 87 add this:
$error["useragent"] = curl_setopt($ch, CURLOPT_USERAGENT, 'Mozilla/5.0 (Windows NT 6.2; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0');
So it will look something like this – http://take.ms/nGwhv
Or if you are unsure please provide FTP details using this form:
https://eventespresso.com/send-login-details/
I will add the code myself.
With the above code in place do the payments work correctly?
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