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bblesi
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March 3, 2015 at 7:38 am
Hello,
It appears my Calendar Add-On is no longer able to update. I’m receiving the following error code:
An automatic update for Event Espresso – Calendar is available but your Support License Key is invalid. Either you have entered the wrong key on the Event Espresso General Settings page (EE3+ users) or Your Organization Settings page (EE4+ users) OR you no longer have access to the updates for this plugin. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.
I know my Key is correct. Do I need to delete and re-install this plugin, or is the Calendar add-on not yet compatible with the latest version of EE?
Thanks
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Tony
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March 3, 2015 at 8:58 am
Hi,
Which version of the Calendar do you currently have installed?
The EE4 Personal License does not include the Calendar which must be purchased separately, you can more information here:
https://eventespresso.com/2014/04/new-direction-event-espresso-4-support-licenses/
If you have purchased the Calendar already and it has not been applied to your account you can use this form:
https://eventespresso.com/contact/
(Select ‘Sales/Bill Question’)
To contact our sales team who can add it to your account.
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