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Phil Vlach
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February 24, 2016 at 1:46 pm
Once I install 4.8.34 I my install crashes and I get errorr:
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
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Josh
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February 24, 2016 at 4:24 pm
Hi Phil,
Ther error log error will most certainly help explain why there’s an error. There’s some troubleshooting information in our documentation that you can follow:
https://eventespresso.com/wiki/troubleshooting-event-espresso/#wsod
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Phil Vlach
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February 25, 2016 at 8:31 am
Hi Josh here’s the error message,
Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 122880 bytes) in /public_html/abatest/wp-admin/custom-header.php on line 552
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This reply was modified 8 years, 10 months ago by
 Tony. Reason: Remove server path
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Tony
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February 25, 2016 at 9:05 am
Hi Phil,
The error posts means you site is running out of available memory, its exhasting the memory at ~67MB so I’m guessin your memory limit is set around 64MB (there is usually a little wiggle room on the limits)
So to fix this the memory limit set on your site needs to be raised, you can do this in a couple of ways. The easiest is by editing your wp-config.php file within thr root directory of your site using FTP (do you have FTP access to your server?)
You basically edit a file and add something like this:
define( 'WP_MEMORY_LIMIT', '96M' );
Somewhere above the line /* That’s all, stop editing! Happy blogging. */
For more details view here:
https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
If you are unsure of the above (or don’t have FTP access to the site) I would recommend contacting your hosting company and have them update the value for you 🙂
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Josh
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February 25, 2016 at 9:05 am
Hi Phil,
The error message indicates that your server is running low on memory. The troubleshooting guide I shared with you earlier has some instructions on how to set WP to have more memory.
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Phil Vlach
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February 25, 2016 at 9:07 am
How much memory should I allocate for your plugin?
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Tony
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February 25, 2016 at 9:12 am
How much memory you use depends on a lot of factors, how many plugins you have and what they are doing, how many Events, Registrations, Transactions etc you are pulling in at once but essentially the more the better.
define( 'WP_MEMORY_LIMIT', '96M' );
You could even use 128M if you prefer both should work fine but again you may need more depending on your site.
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Phil Vlach
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February 25, 2016 at 9:15 am
we are using your plug in for an event with roughly 500 guests the registration window is about 30 minutes how much memory do you recommend I allocate to avoid memory issues during the registration process?
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Tony
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February 25, 2016 at 9:23 am
Again its not just what Event Espresso is doing but all of you other plugins to, so we can’t be sure.
If it were me I would set 128M and test with that.
define( 'WP_MEMORY_LIMIT', '128M' );
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Phil Vlach
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February 25, 2016 at 9:38 am
The problem is that the install was crashing with nothing but EE running on the server without any use set at 64 and crashed. Have you done any testing on a blank install with rapid registration to see what’s the optimal amount of memory is?
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Josh
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February 25, 2016 at 10:30 am
We do test quite a bit, but we don’t test on shared hosting. Optimal memory depends on other factors like your hosting environment and your active WordPress theme.
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Phil Vlach
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February 25, 2016 at 1:19 pm
The final install is going to be installed on a dedicated server, running on a lean theme. Can you elaborate on what the ideal set up is for your plugin in order to and what theme you used for your testing.
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Josh
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February 25, 2016 at 1:34 pm
We list the recommended server set ups here:
https://eventespresso.com/requirements/
We mostly use the themes available from wordpress.org, but also test on Genesis themes.
Simply put though, if you’re frequently seeing errors that say “Allowed memory size of 67108864 bytes exhausted”, you will need to bump up the amount of memory that’s available to WordPress.
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