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Biebob
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October 24, 2015 at 10:13 am
Hi,
The e-mail with the tickets/confirmation is not always sent to the customer. We checked our e-mail log. How can we solve this? And can we see if an e-mail is sent in the Event Espresso Log?
we are using version 3.1.35.2.P
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Tony
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October 26, 2015 at 3:15 am
Hi there,
How are you checking your email log? Using a plugin or checking within the mailsever logs?
If you take a look at the registration for a user that did not receive their email what registration status does it have?
Have you modified EE at all?
What version of WordPress are you using?
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Biebob
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November 4, 2015 at 11:37 am
Hi,
We asked our hosting partner to check in the mailserver logs.
Status may vary
We are using WordPress 3.7.1
We are using a custom pay gateway.
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Lorenzo Orlando Caum
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November 4, 2015 at 2:26 pm
Hi Biebob,
Have you ran some tests from your end? I’m wondering if those emails are going out but are being marked as spam/junk mail.
A transactional email service such as Postmark app or Mandrill can help with sporadic email issues:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
—
Lorenzo
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