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RolandK
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April 3, 2017 at 12:00 pm
Hello,
I need some assistance with e-mail registration approved template.
Config EE 4 = max 8 tickets total during registration with 2 seperate tickets available:
1.Tickets Adults
2.Tickets Children
I have 2 questions groups
1. Primay registrant, Personal information
2. Additional registrant, Family members
Questions group: Personal information
Firstname ( system question )
Lastname ( system question )
E-mailaddress ( system question )
Phonenumber ( system question )
Stays for diner Yes or No (added question)
Questions group: Family members
Firstname ( not the same as in Personal information )
Lastname ( not the same as in Personal information )
Stays for diner Yes or No ( not the same as in Personal information )
When I receive the approved registration e-mail of 8 tickets it look like this:
Tickets:
• Adults, QTS: 5
•Children, QTS: 3
The following family members are registrated:
1 Name:
Stays for diner:
________________________________________
2 Name: Anna TestLastname
Stays for diner: Yes
________________________________________
3 Name: Machteld TestLastname
Stays for diner: Yes
________________________________________
4 Name: Bert TestLastname
Stays for diner: No
________________________________________
5 Name: Ans TestLastname
Stays for diner: No
________________________________________
6 Name: Maartje TestLastname
Stays for diner: Yes
________________________________________
7 Name: Bas TestLastname
Stays for diner: Yes
________________________________________
8 Name: Saartje TestLastname
Stays for diner: No
________________________________________
The (1) first Name and Answer question Stays for diner is empty.
Here should the primary registrant be filled in.
When I use:
[PRIMARY_REGISTRANT_FNAME] [PRIMARY_REGISTRANT_LNAME]
Stays for diner:[PRIMARY_REGISTRANT_ANSWER_* Stays for diner?]
I get a good result below the list but (1) always stays empty.
Everything else looks great!
Can you give me a hint to resolve this or maybe another way to setting up questions groups?
Thank you in advance!
Roland
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Tony
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April 4, 2017 at 5:49 am
Hi Roland,
Thank for the detailed post, it helps 🙂
Quick question on your question setup, is there something preventing you from having a ‘Dinner’ question group which includes the ‘Stays for dinner’ question?
Meaning the ‘Stays for dinner’ question could be used on both the Primary Reg and Additional rather than 2 separate questions.
—
For this output:
2 Name: Anna TestLastname
Stays for diner: Yes
Which shortcodes are you using?
Is that from QUESTION_LIST?
To confirm is this for the Event Admin context or the registrant?
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RolandK
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April 6, 2017 at 12:32 am
Hi Tony,
Thanks for the quick reply. Your answers were in my spambox so a little late with my reply.
I made another answer group with Firstname, Lastname and ‘Stays for diner’ because we don’t want the e-mail address of the additional registrants. This is always on.
Only the Primary registrant e-mail address where the messages should be send to.
When the question ‘Stays for diner’ is also used in Primary Reg the Firstname and Lastname are empty at (1)
Shortcodes I use:
in [EVENT_LIST] :
[ATTENDEE_LIST]
[RECIPIENT_TICKET_LIST]
[PRIMARY_REGISTRANT_FNAME] [PRIMARY_REGISTRANT_LNAME]
Stays for diner:[PRIMARY_REGISTRANT_ANSWER_* Stays for diner?]
in [ATTENDEE_LIST] *:
- Name: [ANSWER_* Firstname] [ANSWER_* Lastname]:</br>
Stays for diner: [ANSWER_* Stays for diner?]</br></br>
<hr />
in [TICKET_LIST] *:
[TICKET_NAME]
Number tickets: [TKT_QTY_PURCHASED]
in [QUESTION_LIST] *:
[ANSWER]
Thanks!
Roland
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RolandK
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April 7, 2017 at 12:05 pm
By the way, the confirm is for the registrant!
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RolandK
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April 11, 2017 at 5:11 am
Hello Tony,
I wonder if there is a method to resolve my issue I described above?
As I wrote: because of the e-mailaddress in Primay registrant (Personal information), I made an Additional Answer group registrant named Family members with:
- Firstname
- Lastname
- Stays for diner Yes or No
To not have the e-mailaddress textboxes for all the additional registrants to be filled in.
The approved e-mail should only be send to the Primary Registrant.
Thanks,
Roland
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Tony
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April 11, 2017 at 5:18 am
I made another answer group with Firstname, Lastname and ‘Stays for diner’ because we don’t want the e-mail address of the additional registrants. This is always on.
So the problem with the blank ‘Stays for diner’ question is with how you have the questions setup.
[ATTENDEE_LIST] loops over each attendee and outputs the details you set in that section, so right now you have:
Name: [ANSWER_* Firstname] [ANSWER_* Lastname]:</br>
Stays for diner: [ANSWER_* Stays for diner?]
But the primary registrant does not answer those above questions, they answer the system questions from the Personal Information question group, which is why
[PRIMARY_REGISTRANT_FNAME] [PRIMARY_REGISTRANT_LNAME]
Stays for diner:[PRIMARY_REGISTRANT_ANSWER_* Stays for diner?]
Work as expected, the name shortcodes you are using there ad pulled from the personal info system questions and the primary registrant has its own stays for diner question.
When the question ‘Stays for diner’ is also used in Primary Reg the Firstname and Lastname are empty at (1)
Because the additional ‘Stays for diner’ question is different from the one you are asking the Primary registrant your currently not getting a value for that question, as it’s a different question.
You can’t have the primary registrants first and last name output within the attendee list currently, you can output the answer for stays for diner, if you use the SAME question for both the primary and additional registrants, but #1 first name and last name will not show the primary registrants.
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RolandK
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April 11, 2017 at 6:30 am
I completely understand what you wrote and that it works as expected.
I put the question ‘Stays for diner’ also to the Primary registrant Question group, so now this is the same as Additional Question group. That’s works fine!
Only thing is Firstname and Lastname are empty at (1). I know why and that’s what you also you wrote.
Is there a way to disable the e-mail question for additional registrants like the phone number option? So I can use this Personal answer group.
I see e-mail and firstname are grayed so they can’t be disabled.
It looks sloppy with the empty firrt- and lastname in the approved e-mail notification at (1).
Thanks!
Roland
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Tony
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April 21, 2017 at 4:45 am
Hi Roland,
I have replied to you support token request, we can continue troubleshooting this through that.
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