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Jake Whitfield
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November 16, 2015 at 3:07 am
https://eventespresso.com/topic/event-registration-and-admin-emails/
I’m still having the same issue, every time someone registers for an event the receive duplicate emails about and hour after the original. This happens for both the admin emails and the customer emails.
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Tony
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November 16, 2015 at 4:16 am
Hi Jake,
Are you currently using the EE4 User integration add-on, if so are you using the latest version (currently 2.0.7.p)?
Which payment method are you using? Just PayPal or others?
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Jake Whitfield
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November 17, 2015 at 2:01 am
Yes I am using 2.0.7.p . and I have the latest version of EE. Paypal standard but it also does it when I use bank draft.
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Lorenzo Orlando Caum
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November 17, 2015 at 7:50 am
Hi Jake,
Could you go to Event Espresso –> Transactions and click on one of the recent transactions? Then click on the view additional transaction session details settings:
http://cl.ly/image/420c3m3V3g3B
Could you grab a screenshot (https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots) of the steps progress and share here?
We are looking to see if the steps all have completed on them.
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Lorenzo
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Jake Whitfield
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November 18, 2015 at 4:12 am
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Tony
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November 18, 2015 at 4:57 am
Hi Jake,
So these emails are being sent for both users that select PayPal and Bank?
That transaction used the bank payment method, which should finalize the registration fully (as shown by all of the green steps within the registration steps). We did find an issue that effects some users of the EE4 Users add-on when using an offsite payment method such as PayPal Standard (which we will be pushing an update to fix), but not if the payment method selected was bank.
When registering are you selecting Bank and clicking to finalize, then receiving a duplicate email roughly an hour later?
Or are you selecting PayPal then cancelling, returning and selecting Bank?
-
This reply was modified 8 years, 10 months ago by
 Tony.
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Jake Whitfield
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November 18, 2015 at 3:53 pm
In this instance I’m not sure if I had tried paypal first. I know every paypal transaction caused duplicate emails, I’m pretty sure I had done some bank transactions that caused duplicates too. Getting paypal working without duplicates would be a great start.
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Jake Whitfield
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November 18, 2015 at 6:48 pm
I did another test, looks like it is a paypal issue. I look forward to the update.
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Lorenzo Orlando Caum
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November 19, 2015 at 8:49 am
Hi Jake,
We resolved the duplicate emails issues several versions back so that should not be happening.
Could you update to 4.8.24?
https://eventespresso.com/wiki/ee4-changelog/
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Lorenzo
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