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Carol Wadsworth
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March 28, 2015 at 11:49 am
The drop down fields on my form are displaying duplicate entries
http://www.cynergycrossfit.com/?p=28105
In addition, why aren’t the primary, required fields – name & email – showing first on this page?
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Dean
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March 30, 2015 at 2:06 am
Hi Carol,
Was the question originally a Radio button? If so you may need to swap it back to a radio button, delete the Description and then change it back to dropdown.
Questions are ordered with the Question Group by dragging and dropping placement http://take.ms/jGVkZ
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Carol Wadsworth
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March 30, 2015 at 5:11 am
Hi Dean – no, they have always been check boxes. This happened as a result of updating from 3x to 4x
I am unable to change the fields – there is a message that says: This field cannot be changed because there are currently answers for this question in the database.
The primary name & email fields are not available as a drag and drop. Those are the fields I need at the top of the form.
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Lorenzo Orlando Caum
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March 30, 2015 at 9:41 am
Hi Carol,
Could you try adjusting the order of the question groups via the registration form screen in your WP dashboard?
http://cl.ly/image/2A173o313J0A
It looks like the personal question group is set to appear after another question group.
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Lorenzo
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Carol Wadsworth
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March 30, 2015 at 2:22 pm
Hi Lorenzo – the only issue I’m having is with the first name, last name, email fields not showing up at the top of the form. The other question groups are fine, I just can’t seem to get the primary contact fields to show at the top of the form.
In addition, I am still unable to get rid of the duplicate entries in my dropdowns.
Appreciate your help, thank you.
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Lorenzo Orlando Caum
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March 30, 2015 at 2:32 pm
Hi Carol,
If the personal question group is currently set to appear after another question group, then that will happen.
Were you able to view my animated image in my prior reply on how to change the order?
https://eventespresso.com/topic/drop-down-fields-showing-duplicate-labels-field-order/#post-148926
We’ll need the personal question group to appear first like this:
http://cl.ly/image/2A1W0d0j0B00
And for the question groups within the event editor, it should appear in a similar order like this:
http://cl.ly/image/1625082R252c
One other possibility is that the questions within a question group have been sorted in a custom order. If you have done that and are not using the personal question group, then please edit the question group that has the personal questions and then drag them towards the top of the list and save changes.
Thanks
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Lorenzo
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Carol Wadsworth
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April 1, 2015 at 11:45 am
Hi Lorenzo – thank you very much for your help with this. The Personal Information Question Group was listed on the second page of questions and was not “drag-and-drop-able” – and changing the Question Group Order number did not move it to the first position – so I had to re-order some of the other questions in order to move the Personal Information question group to the first page.
It appears as if the only way I can get rid of the duplicate listings in the drop down fields is to create a new question. Correct?
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Lorenzo Orlando Caum
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April 1, 2015 at 12:05 pm
Hi Carol, I looked at the event that your shared and saw one dropdown question. However, it doesn’t show the options (choices) multiple times:
http://cl.ly/image/2m2U3N1t2h1w
Would you be able to grab a few screenshots to clarify the issue that you are experiencing?
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
Thanks
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Lorenzo
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Carol Wadsworth
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April 1, 2015 at 12:14 pm
I decided to create new questions, because I wasn’t able to edit the old ones.
This is what it looks like on the back-end
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Lorenzo Orlando Caum
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April 1, 2015 at 2:45 pm
Hi, were you able to get this fixed by making the changes or is there an existing issue occurring?
Thanks
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Lorenzo
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Carol Wadsworth
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April 2, 2015 at 4:02 am
Hi Lorenzo – yes, I had to create new questions to eliminate the issue. Not sure if that was the best solution, but it seems to work. Thanks for checking in – you can close this out.
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