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Olivier Tarbes
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September 5, 2014 at 7:37 am
Hello
I’m still having this issue :
https://eventespresso.com/topic/pdf-encoding-issue/
I updated to the latest EE, but still the same issue with encoding, and furthermore the layout looks like this now :
http://tractr.net/screenshot.png
I talked with the hoster, they say it is on the app side.
I have no clue on how to solve it, I will need your help on this,
Thank you
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Lorenzo Orlando Caum
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September 5, 2014 at 12:38 pm
Hi,
I looked at the prior support post and you mentioned that it works locally but not on the remote host site.
Are both sites running the latest software — is this still accurate from June (https://eventespresso.com/topic/pdf-encoding-issue/#post-104303)?
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Lorenzo
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Olivier Tarbes
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September 5, 2014 at 12:44 pm
yes they are running the same version latest 4.3.1
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Lorenzo Orlando Caum
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September 5, 2014 at 1:14 pm
Hello,
Please email a link to a PHP info (http://kb.mediatemple.net/questions/764/How+can+I+create+a+phpinfo.php+page%3F#gs/create-a-phpinfophp-page) file to the email address below and also include a link to this support post.
support [at] eventespresso.com
Thanks!
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Lorenzo
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Olivier Tarbes
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September 10, 2014 at 7:47 am
Hello,
here’s the phpinfo :
redacted
Thanks
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Lorenzo Orlando Caum
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September 10, 2014 at 9:29 am
Hi there,
Could you please create a temporary WordPress admin login so we can take a closer look at this issue?
Please share that temporary login through the secure link below:
https://eventespresso.com/send-login-details/
To prevent delays in troubleshooting, be sure to double check your information on the form before submitting.
The submit button for the form appears after you have answered “Yes” to the last question.
Thank you.
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Lorenzo
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Olivier Tarbes
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September 10, 2014 at 11:25 am
done! 🙂
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Olivier Tarbes
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September 10, 2014 at 11:26 am
just be careful with the data as it’s live site, thanks
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Lorenzo Orlando Caum
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September 11, 2014 at 4:06 am
Thanks. I’ve replied asking a question about the site.
Please reply to that message.
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Lorenzo
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