|
Wendy
|
July 14, 2015 at 10:20 am
We are trying to customize the emails that go out to our registrants. We’ve installed custom code which seems to be working on Apple devices (ie, Macs, iPads, and iPhones) but not on PCs. On a PC, none of the formatting appears including fonts or backgrounds. Also, the spacing is messed up.
Here is a link to the email code: https://docs.google.com/document/d/1d5VnKWO2mBOxwaa-uKKTtl0KBISwMKDHd1F9tTTEvDA/edit?usp=sharing
Any idea why this is happening?
|
|
Lorenzo Orlando Caum
|
July 14, 2015 at 11:16 am
Hi Wendy, do you have a screenshot available of what is occurring?
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
For example, are you seeing some lines of CSS above the content for the email?
Thanks
—
Lorenzo
|
|
Wendy
|
July 14, 2015 at 11:22 am
Hi Lorenzo. Here is a link to how it looks on a mac and how we want it to look: https://www.ipdealmakersforum.com/wp-content/uploads/2015/07/Screen-Shot-2015-07-05-at-4.46.09-PM.png and here is a link to how it looks on a PC: https://www.ipdealmakersforum.com/wp-content/uploads/2015/07/Screen-Shot-2015-07-05-at-4.46.09-PM.png
|
|
Lorenzo Orlando Caum
|
July 14, 2015 at 11:27 am
Hi Wendy, both of those links are the same. Could you share an updated link for the PC where it isn’t working.
Thank you
—
Lorenzo
|
|
Wendy
|
July 14, 2015 at 11:38 am
Sorry about that. Here you go:
https://www.ipdealmakersforum.com/wp-content/uploads/2015/07/Untitled1.jpg
|
|
Dean
|
July 15, 2015 at 4:36 am
Hi Wendy,
Is that Outlook?
If it is Outlook, and emails look good elsewhere (e.g. webmail like Gmail), then there’s some work ahead.
Outlook uses Microsoft Word to display HTML emails (I know, weird right?!), and as such basically ignores the past 10-15 years of HTML and web changes/guidelines.
Mailchimp has a good article on it: http://kb.mailchimp.com/campaigns/previews-and-tests/my-campaign-looks-bad-in-outlook
Here’s an in depth guide on what is and isn’t supported in the different versions of Outlook: https://litmus.com/blog/a-guide-to-rendering-differences-in-microsoft-outlook-clients
Email on Acid, has a detailed 20 page guide (but you have to sign up to their mailing list to get it) https://www.emailonacid.com/blog/article/email-development/tips_and_tricks_outlook_07-13
|
|
Wendy
|
July 16, 2015 at 9:39 am
Hi Dean. Thanks for this information, but I will need some help with this. Is there any way anyone at Event Espresso can help or can you recommend someone?
|
|
Josh
|
July 27, 2015 at 8:05 am
Hi Wendy,
We can recommend contacting any of the pros listed on this page for inquiries about customization services:
https://eventespresso.com/developers/event-espresso-pros/
|
