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Biebob
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May 14, 2016 at 7:48 am
Hi,
Some customers are getting a payment declined (Subject: Event Payment Details: Your payment was declined) but the transaction was succesful and the ticket status in Event Espresso is “completed”. This is very annoying, because customers think they have to order again and then we have to do a refund. How can I solve this?
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Lorenzo Orlando Caum
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May 15, 2016 at 5:35 pm
Hello,
Which payment option are you using and who is your hosting provider?
Are there any caching services (e.g. WP super cache) in use?
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Lorenzo
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Biebob
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May 23, 2016 at 2:30 pm
Hi Lorenzo,
We are using the official Mollie plugin for EE and we are using wp supercache.
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Tony
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May 24, 2016 at 6:12 am
Have you gone through and added the EE critical pages to the no cache list? We have a guide on setting that up here:
https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/
Also if you take a look within the EE transaction for one of these users, does it show any declined payments within that?
You can find the transaction by viewing the user registration within the admin then clicking on the ‘View Transaction’ button on that page.
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Biebob
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May 24, 2016 at 9:58 am
The customer did first a non succesful payment, and a second one that was. He ordered for the same event, so is it logical that this user gets this mail from the system?
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Tony
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May 24, 2016 at 11:02 am
The customer did first a non succesful payment, and a second one that was. He ordered for the same event, so is it logical that this user gets this mail from the system?
Yes.
If he attempted a payment and Mollie has declined and returned the user back to your site it will notify EE of the declined payment and trigger the email.
Then on the second attempt they will trigger the successful payment email and the registration emails.
Depends on the time it takes for the IPN’s, the user to return, the mail server to process the emails this can all happen at different times.
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