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Custom Messages are Ignored

Posted: September 28, 2016 at 10:43 am

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ctoravetz

September 28, 2016 at 10:43 am

We have a Spanish registration page here:

http://flrltest.org/espanol/preparacion-matrimonial/

And I have added Question Group in Spanish called: Inventarios Prematrimoniales

Upon check out the Invoice and Receipt displays the Answer perfectly.

http://flrltest.org/?ee=msg_url_trigger&snd_msgr=html&gen_msgr=html&message_type=receipt&context=purchaser&token=1-4bd9670c213000f5cceb82e31f7fd879&GRP_ID=18&id=5507

I have created custom message templates (Registration Approved & Registration Pending Payment) and enabled them on all Spanish events.

The problem is, the custom messages are being ignored and it sends the Global message in English instead.


Josh

  • Support Staff

September 28, 2016 at 2:37 pm

That’s most likely happening because Multi Event Registration is activated. If Multi Event Registration is deactivated, do the custom messages get sent?

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