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Joshua Stecker
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March 16, 2015 at 8:32 am
There is a huge chunk of CSS code appearing within the Ticket Notice email, above the correctly formatted ticket notice info. When I send a test email, the test email is sent perfectly. It only happens to actual purchased tickets that the CSS code appears. I’ve tried creating a custom template using the original code, but that didn’t work. Any way to fix this? Thanks.
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Lorenzo Orlando Caum
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March 16, 2015 at 10:52 am
Hi Joshua, could you ensure that your software is up to date:
https://eventespresso.com/wiki/ee4-changelog/
Next, go to Event Espresso –> Messages –> Settings.
Drag each of the message types to the right area of the screen to deactivate them. Then reverse your steps to reactivate them.
Let us know if this fixes the CSS that appears in the registration emails.
Thanks
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Lorenzo
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Joshua Stecker
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March 16, 2015 at 12:15 pm
Did everything you requested, CSS code still shows up in the Ticket Notice email.
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Lorenzo Orlando Caum
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March 17, 2015 at 11:44 am
Hi Joshua, in another support post I saw that you may be using a hosting solution that has varnish caching in place. Could you try using a transactional email service such as Postmark app or Mandrill?
These will take over emails from the local email server:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
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Lorenzo
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Joshua Stecker
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March 18, 2015 at 9:03 am
I installed Mandrill and it seems to have solved the issue. Thanks!
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Lorenzo Orlando Caum
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March 18, 2015 at 11:25 am
That is great news! I’ll update this support post to resolved.
Thanks
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Lorenzo
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Lorenzo Orlando Caum
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May 15, 2015 at 9:34 am
Hi Joshua,
I wanted to share an update on the report of this issue with CSS appearing in the notification emails.
We have seen this issue from time to time in our support forums and with each report, we try to duplicate the issue on our testing sites. Until recently, we have not been able to duplicate the issue.
I was able to trigger the issue under a specific set of conditions and with the recent maintenance release for Event Espresso 4, we’ve added a fix that should correct the CSS appearing at the top of the email notifications.
https://eventespresso.com/wiki/ee4-changelog/#4.6.27
Note that we still recommend continuing to use a transactional email service such as Postmark app and Mandrill since they help ensure that emails arrive to the inbox instead of the spam or junk email folder.
Thanks!
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Lorenzo
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