|
ty bonlando
|
May 4, 2023 at 12:27 pm
Adding tickets to a cart and then clicking on “proceed to payment” is getting me a few errors. Please help, we have a major festival coming up.
I am on version 4.10.38 – not ready to upgrade to 5 until after the festival. I did not make any changes to the code.
The main one reads: An error has occurred: The “payment options” registration step was not initialized properly. EE_Checkout – set_reg_step_initiated – 653
Also getting an error with one ticket in the basket: There was a total of 9 tickets in the event queue but only 1s registration was processed. EE_SPCO_Reg_Step_Attendee_Information – process_reg_step – 959
Thanks in advance!
|
|
ty bonlando
|
May 4, 2023 at 12:50 pm
This seems to be only happening when a user is logged in.
|
|
ty bonlando
|
May 4, 2023 at 1:54 pm
seems to be similar to this ticket:
https://eventespresso.com/topic/ee_checkout-set_reg_step_initiated-error/
did you manage to figure it out?
|
|
ty bonlando
|
May 4, 2023 at 6:28 pm
Also, website is jazzyyc.com
|
|
Tony
|
May 5, 2023 at 2:15 am
Hi there,
seems to be similar to this ticket
That issue was related to an update which changed something in a class, which then needed to be updated for another use case, its unlikely to be related to your issues because you haven’t updated.
Before moving forward, I noticed you are using Meta Pixel, we’ve had a few reports of issues with that plugin due to their latest update.
Can you temporarily disable that plugin and retest, same issue?
|
