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Arlen Nielsen
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August 27, 2013 at 4:13 pm
Is there a phone number to contact anyone concerning my questions or issues?
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Jonathan Wilson
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August 27, 2013 at 4:18 pm
Hi Arlen,
We provide phone support for customers who have purchased Support Tokens. If you will post your questions here in the forums (each in a separate post), we will be more than happy to answer them here.
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Arlen Nielsen
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August 27, 2013 at 4:24 pm
I’ve paid $175 for something that is very low on documentation, doesn’t work properly, I’ve tried getting some form of feedback over 2 weeks since I purchased it and have received a reply that I have to post to the forums, then the response int he forums was nothing to do with my question because someone didn’t read the question right.
I’m a bit pissed at the moment to be frank. The issues that I have, I cannot find a solution on your support site, no one will answer any questions, and you want to keep wringing my wallet for more cash? Give me a break.
BTW, this is the fastest response that I’ve received yet.
Cheers!
Arlen
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Arlen Nielsen
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August 27, 2013 at 4:51 pm
How can I resolve these issues?
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Sidney Harrell
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August 27, 2013 at 5:03 pm
Our contact information can be found here: https://eventespresso.com/contact/. The rationale for support via the forums vs. support via support tokens can be found here: https://eventespresso.com/support/#faq
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