Support

April 8, 2015 at 4:41 am

Hi Carol,

Which version of Event Espresso did you update from?

April 8, 2015 at 6:57 am

In EE4.6+ when a user selects PayPal as a payment method the Registration will be set to ‘Pending Payment’ and the Transaction set ‘Abandoned’.

No email is sent at this point.

There is then 3 possibilities:

1. The user makes a payment through PayPal and either clicks to return to the site, or (if auto return is enabled on your PayPal account) is automatically returned to the site.

PayPal sends an IPN message to indicate a payment has been made, once your site receives this message the Registration and Transaction is update. the user being returned to the site can also do this. Emails are trigged at either of those points.

2. The user makes a payment but does NOT return to the site.

PayPal sends the IPN which updates the registration (and transaction) and the emails are triggered.

3. The user does not pay and never returns to the site (from PayPal)

The registration will remain at pending payment and then transaction at Abandoned until the users session expires (this defaults to 2 hours). Once the session expires on the next page load the transaction will be updated from Abandoned to Incomplete.

At this point the pending payment emails are triggered.

This is the same in 4.6.18.p and 4.6.19.p

THEN – when I tested the payment link on the confirmation message (sent from within admin) I was taken to a page that said something like registration not found or not valid – however I can see the registration in the back end. When I looked at the status of that registration, it said it was “Abandoned”

What was the status of the Registration? (The ‘Abandoned’ status applies to the transaction)

How exactly did you trigger the emails?

Then I tested a registration for an existing event – with the same result.
I sent a confirm from the admin section and then I tested the payment link. This one took me to the payment page, however when I selected the payment link from the other tests I sent ALL of the payment links went to the same event – regardless of what event was listed on the confirmation letter.

I’m not entirely sure how to reproduce this.

So pending payment emails from Event X, Y and Z were directing you to pay for Event A? Is that correct?

April 8, 2015 at 9:37 am

Hi Carol, I clicked on your link and I could see an amount to pay:

http://cl.ly/image/3k1C162p0G2X

Are you running any caching services or were you previously running any on your website?

—
Lorenzo

April 8, 2015 at 10:28 am

The link from this reply:

I just sent another Resend Confirmation from View Registration Details – clicked on the “make a payment here” link and it took me to a page that says “No Payment Required”
Here’s the link if you can access it: http://www.cynergycrossfit.com/event-registration/?e_reg_url_link=1-a47469fa1ddd6378451a125e3a5382da&step=payment_options&revisit=1

Shows a payment page for $139.73 for me, it appears it does for yourself now too.

Bluehost use Varnish caching server side, have you setup up exclusions for Event Espresso on your site?

The issues you are reporting sound very much like caching issues although I am checking on my test sites that the current version works as expected on those.

Can you go to Event Espresso -> Messages.

Do you see a list of messengers there? It should look something like this – http://take.ms/kTggs

Can you see a Pending Payment message type in that list?

April 8, 2015 at 12:00 pm

We do not want to use Invoice as an option; we want to collect money ahead of time via PayPal. So, there has to be another way of triggering the email. None of the expired sessions have worked; so that doesn’t appear to be a viable option either…

The cron job set to change the Transaction status after the session expires is not expected to be a reliable method to ‘Finalize’ your registrations, it is there to help with PayPal Standard payments when people do not return to the site.

It is expected that your users should Finalize the registration by selecting a Payment Method and either making a payment in full, then returning to the site or selecting an Offline payment method and clicking the ‘Finzalise registration’ button.

So we check your messages are working correctly, can you temporarily enable the Invoice payment method so I can run a registration that I can finalize to trigger the messages.

I’m not sure what you’re asking here:

You could also send the pending payment emails through the admin and I can test through that.

You mentioned you are resending the message through the admin to receive the email, can you do this for my test registration.

I have not done this – to the best of my knowledge. Can you tell me how to set these up?

It depends on exactly which hosting package you are using with BlueHost, I would recommend creating a ticket with them and asking if they run server side caching on your site, if so they’ll need to exclude the url’s mentioned here:

https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/

From caching on your site.

To cover all bases that would be:

/events/
/registration-checkout/
/event-registration/
/transactions/
/thank-you/
/registration-cancelled/

April 10, 2015 at 6:27 am

Hi Carol,

It turns out it was an even earlier version where that changed. A developer has been assigned a ticket to fix this. We’ll update this post when we have more information and a fix.