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Duncan
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October 11, 2017 at 8:01 am
Hi,
After registration, the user is take to the thank you page, which then triggers the outbound emails.
On an ad hoc basis, these emails are not being sent.
Email logs show no activity, which leads me to believe that this is in fact an EE issue.
Please advise.
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Josh
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October 11, 2017 at 8:13 am
Hi Andrew,
If you go to test an email from one of the email Message template editors, do you receive the test? If so, it may help to go to Event Espresso > Messages > Message Settings and set the the option for emails to be sent on the same request.
If not, can you verify whether *other* emails (like a WordPress password reset email) get sent from your site?
You can install this plugin to verify whether the mail actually gets sent or not:
https://wordpress.org/plugins/wp-mail-logging/
In most cases, setting up a third party service to deliver email will resolve email delivery issues. The built-in mail servers (especially those that are used for shared hosting accounts) can be unreliable. We recommend using a service like Mandrill, Postmark, or any of the other services listed in our documentation for sending transactional email. More info here:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
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Duncan
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October 11, 2017 at 8:39 am
Thanks Josh,
I tried to follow the path you provided, but I cannot see Messages.
I already have a mail logging plugin, which indicates that only some of the emails actually sent. Those ones were received by the customers.
The ones that did not send are not showing in the mail log, but the registration has been done.
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Josh
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October 11, 2017 at 8:59 am
It may help to go to Event Espresso > Maintenance > Reset, then you click on
Reset Event Espresso Capabilities
If you still don’t see an item for Event Espresso > Messages, may I ask are you logged in as a WP Admin?
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Duncan
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October 13, 2017 at 7:55 am
Cant find that either, yes I am an admin
Event Espresso version 3.1.37.12.P
WordPress version WP 4.8.2
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Josh
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October 13, 2017 at 8:27 am
Oh I see you’re still using Event Espresso 3. May I ask which payment gateway are you using? Also, you mentioned that some registrations are getting emails. Are these also the same registrations that are getting updated to the completed status?
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Duncan
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October 13, 2017 at 8:33 am
Hi Josh,
We do not use the payment gateways. The registrations are manually updated to ‘completed’ as our customers pay after they use our service.
Emails are sent regardless of the status though, albeit ad hoc.
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Josh
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October 13, 2017 at 8:52 am
It may help to capture any errors that get thrown by the web server when the email sending is attempted. This will help narrow down the cause of some of the emails not sending. You can activate WP_DEBUG_LOG to capture the errors to a file, but not display them on the website. There’s more information in the WordPress Codex that includes code to add to the WordPress config file that activates debug logging.
https://codex.wordpress.org/Debugging_in_WordPress#Example_wp-config.php_for_Debugging
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