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confirmation emails formatting errors

Posted: January 14, 2016 at 9:12 am

Viewing 6 reply threads


marijn

January 14, 2016 at 9:12 am

We’re having issues with emails (Registration Pending Payment) that have random spaces in it. This results in, apart from strange words, styling code directly in the emails.
e.g. <h1> becomes <h 1> resulting in the email displaying this text instead of a formatted H1 text.


marijn

January 14, 2016 at 9:20 am

I already did a reset on that template to verify if there were issues in the html but also the default (reset) email has this issue. The html in the message looks correct.
https://drive.google.com/a/nuova-it.nl/file/d/0B5lw2VWGJ35WU1lPc2s4bllZWVE/view?usp=sharing


marijn

January 14, 2016 at 9:22 am

link to image


Lorenzo Orlando Caum

  • Support Staff

January 14, 2016 at 9:52 am

Hi Marijn, I’ve seen the issue that you reported as well as one where random characters are being changed to the equal sign (=) by the local email server.

Are you currently using a transactional email service such as Postmark app or Sendgrid?

https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/


Lorenzo


marijn

January 14, 2016 at 9:58 am

Hi,

Thanks for such quick reply!
At the moment I’m in the process of switching my WordPress mail to our Google Apps service (which has a smtp relay server). You have any experience with that as well?

I’m just using the instructions from WordPress


Josh

  • Support Staff

January 14, 2016 at 10:48 am

I use this plugin:

https://wordpress.org/plugins/easy-wp-smtp/


marijn

January 14, 2016 at 12:16 pm

Thanks,
I got it working with the action hook that I mentioned.
Saves me another plugin in my WP install.
Emails are looking OK now!

thanks again!

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