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1stlove
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December 15, 2017 at 3:56 am
HI! We are having issue on event espresso, when client order an event ticket they and pay they dont receive any confirmation email about their order. How can we fix it? Thank you
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Tony
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December 15, 2017 at 4:13 am
Hi there,
Go to Event Espresso -> Messages -> Message activity.
Do you see the emails listed there? If so what colour ‘status bar’ (the bar to the left of the message) do they have?
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1stlove
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December 15, 2017 at 5:08 am
Hi!
I see email send to the owner “Payment Receive” and “Refund Issued”. The color bar is “Green”. But there is no message
sent to the customer.
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Tony
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December 15, 2017 at 5:10 am
So for the specific registration you are looking at, the admin has received the payment received and refund emails, but not the registrant?
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1stlove
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December 18, 2017 at 4:56 am
yes
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1stlove
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December 18, 2017 at 5:41 am
how can we fix the issue for the confirmation email?
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1stlove
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December 18, 2017 at 5:42 am
the email shows green but it is not receive so we think there is an issue on the plugin. How can we fix it?
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Tony
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December 18, 2017 at 5:53 am
If the status bar shows green then the email has been triggered and sent over to your mail server, after that we don’t have any control over the email it’s all down to your mail server.
For deliverability issues such as these we recommend using a transactional email service, take a look here:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
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