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brent verco
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December 2, 2013 at 1:46 am
one last question before i got to bed. I have been playing around adding the add invoice link to the confirmation email. it appears to work but when i open the pdf the following is rendered to my business name
110 Dalley Street<br
/>Mullumbimby,NSW<br
/>Australia<br />2481
Any ideas ?
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Tony
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December 2, 2013 at 3:29 am
Hi Brent,
With 3.1.36 (which you just recently updated to ;)) this should no longer be an issue.
If you go to Event Espresso -> Payment Settings. Invoice payment settings. Can you see any
tags within the text fields there?
If so remove those tags and save the settings.
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brent verco
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December 2, 2013 at 9:16 pm
Hi Tony
I added a new test booking after doing the update to the latest version and the problem still occurs. I deleted the text in the payment settings as you suggested and re entered plain text but the error still occurs exactly as described above.
perhaps a clash with my theme ?? im using edu 1.0 by smoothemes.
I believe my web developer may have uploaded the theme to you guys to solve a previous ( now resolved ) calender issue.
thanks so much for your time
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Dean
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December 3, 2013 at 1:33 am
Hi Brent,
It isn’t the theme causing this issue, changing the text should resolve it. I couldn’t find a test event to register for so I did a random registration (sorry about that) but the invoice wasn’t active.
I would try doing a cache clear if you have any cache plugins running. Or perhaps a quick deactivate Event Espresso and reactivate it just to refresh the settings.
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brent verco
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December 3, 2013 at 3:04 am
Hi Dean
Sorry for dumb question but im way out of my depth.
I will try the deactivate and active event espresso but im not sure what a cache plugin looks like or how to clear it.
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brent verco
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December 3, 2013 at 3:09 am
Hi Dean
I tried to deactivate and reactive the plugin same problem.
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Dean
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December 3, 2013 at 3:11 am
Hi,
No such thing as a dumb question. Caching plugins normally help speed up a site, but if used incorrectly (which is very easy to do) they can cause problems. Event Espresso cannot be cached. Common caching plugins are: WP Super Cache and W3 Total Cache.
If you don’t have anything like that you could try just clearing your browsers cache (http://support.hostgator.com/articles/getting-started/how-do-i-clear-my-web-browsers-cache).
If the cache clear and the deactivation/reactivation don’t help, then please send me login details to look at it in more detail.
Send them via https://eventespresso.com/send-login-details/
NOTE: login details need to be Admin level and FTP details are appreciated.
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brent verco
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December 3, 2013 at 3:23 am
log in details sent
I did not refreshing the browser as the problem has occurred on multiple computers. Hope thats ok
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Dean
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December 3, 2013 at 4:55 am
That’s fine, I sent a response via email.
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brent verco
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December 4, 2013 at 2:40 am
Hi Dean.
Im sorry if the login details were incorrect first time around.
I have sent a reply to your last email with correct login details.
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Dean
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December 4, 2013 at 5:00 am
Hi,
I went in and activated the invoice, re-saved the options and it seems fine now. I have since deactivated the invoice.
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brent verco
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December 4, 2013 at 5:05 am
has the connections plugin been re-activated ?
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brent verco
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December 4, 2013 at 5:10 am
i just re-actived. the problem is now still fixed !
Dean you are a genius ! is there nothing you can solve ?
My wife gets made when I surf on our special day off together. any plugins to disable ?
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Dean
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December 4, 2013 at 6:51 am
Nothing I can do about wives sorry! But glad the invoice is fixed for you.
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