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GWNaples
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May 24, 2016 at 12:59 pm
We sell tickets to parents for their children attending our gymnastics facility. We’re having some confusion because its listing the Attendee name as the Parent’s name, not the child’s name. How can we change “First Name” and “Last Name” to be the child’s name- or can we change it to “Parent First Name” and “Parent Last Name”. When emails get sent to the customer, it also says the parent’s name as Attendee and it becomes a problem because parents usually register a couple children so it shows like the parent bought 2 tickets for themselves. Thanks for your help.
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Tony
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May 25, 2016 at 4:30 am
Hi there,
Can you link us to one of your events so we can view how this is setup please?
You can change the labels for the Questions within Event Espresso -> Registration Form -> Questions, edit each question to change the text used for the questions.
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GWNaples
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May 25, 2016 at 7:28 pm
Here’s the registration page for an event:
http://summitmarketingsystems.com/gwnaples/event-registration/?ee=3258
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Tony
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May 26, 2016 at 4:15 am
Apologies, I assumed you were using EE4, your actually using EE3 so the instructions are a little different.
For questions you need to go to Event Espresso -> Questions.
You will find the First Name, Last Name and Email questions there, you can click on each one and edit the text that is displayed on the reg form there, for example this adds ‘(Custom Text) to the question name – http://take.ms/0zhqT
However this:
When emails get sent to the customer, it also says the parent’s name as Attendee and it becomes a problem because parents usually register a couple children so it shows like the parent bought 2 tickets for themselves.
Is not easy to setup within EE3. The child questions are custom questions and its not easy to select specific question and include those within the email in place of the main shortcodes (swapping out the parent name for the child name).
EE4 allows for more control over the emails and the information included within those, is there something preventing you from upgrading to EE4?
(Note I do not recommend just installing EE4 on your live site, it’s a different system to EE3 so its recommend to install it on a development copy first so you know if it suits your needs)
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GWNaples
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May 26, 2016 at 11:37 am
Thanks for the help on that. My solution was to change the First Name & Last Name fields to be labeled “Child’s First Name” and “Child’s Last Name” so it shows the child as the attendee. Unfortunately this will pre-populate the payment information with the child’s name. We use tons of recurring events and I was under the impression that recurring events were not supported in EE4, is that right?
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Tony
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May 27, 2016 at 4:11 am
Unfortunately this will pre-populate the payment information with the child’s name.
You can prevent that by loading a custom template if you prefer?
Grab a copy of /event-espresso/gateways/gateway_display.php
Place that within /wp-content/uploads/espresso/gateways/
In that location look on lines 38 and 39, you’ll find:
$data['fname'] = $fname;
$data['lname'] = $lname;
Change that too:
$data['fname'] = '';
$data['lname'] = '';
That will blank out the first and last name on the payment gateways.
We use tons of recurring events and I was under the impression that recurring events were not supported in EE4, is that right?
That’s correct, EE4 doe not currently support recurring events. With some customization its doable within EE4 but requires much more admin work than EE3 at this time (you would need to create individuall events manually and then group them together) so if you need recurring events stick with EE3 for the time being.
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