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Targeting Excellence
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July 7, 2015 at 12:08 pm
I have installed mandrill and that appears to have fixed the email name/address issues I was having on the recipient emails. However, the admin emails are still not working as I would like. Any email I receive as the admin says the from name is “WordPress”. How do I change this?
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Lorenzo Orlando Caum
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July 7, 2015 at 1:12 pm
Hi, if you see WordPress or a variation of WordPress and your web host name, then the emails are being sent from the local email server. You could try the send from plugin (https://wordpress.org/plugins/send-from/) which may help.
A better option would be to use a transactional email service since there is an added benefit of minimizing emails arriving to the junk or spam email folder.
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
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Lorenzo
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Targeting Excellence
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July 7, 2015 at 1:23 pm
As I stated in my original post I already installed Mandrill. It fixed most of the email issues. Now (after mandrill is installed and running) when I receive admin notifications the From Name is “WordPress” and the from email address is the primary registrant email address – per the shortcode used in the template. How do I change the name from “WordPress” to the name of the primary registrant.
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Lorenzo Orlando Caum
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July 7, 2015 at 1:36 pm
Hi,
What is the exact shortcode that is in use in the From field for the registration details or registration pending email?
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Lorenzo
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Targeting Excellence
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July 7, 2015 at 1:58 pm
[PRIMARY_REGISTRANT_EMAIL]
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Lorenzo Orlando Caum
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July 7, 2015 at 2:16 pm
Hi, I’ve taken another look at your feedback and I don’t think that will work as expected as that shortcode only retrieves the email and does not pull the name.
Generally the from field is one of the following:
[CO_FORMATTED_EMAIL]
[ESPRESSO_ADMIN_FORMATTED_EMAIL]
[EVENT_AUTHOR_FORMATTED_EMAIL]
*Formatted emails are shown as name + email which is what you are looking for.
Could you provide an overview of your registration checkout flow again?
For example, groups will be registered by a representative that is not an attendee so the representative should receive a copy of the invoice for billing purposes.
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Lorenzo
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