Support

June 11, 2014 at 9:34 am

Hello,

The following two threads also ask this question, but an adequate solution was never posted.

https://eventespresso.com/topic/invoicepayment-reminder-how-to-send-a-copy-also-to-the-siteadmin/
https://eventespresso.com/topic/double-invoicing-multi-workshop-organizer-login-and-standard-featureset-ee/

How do you get a copy or proof of the payment invoice/reminder that can be sent to a registrant? It is very important to have these to prove later that one has sent an invoice to people who are having problems. I have worked as an admin for a long time, and believe me, with some people, you absolutely NEED to be able to back up and provide proof of every email sent to those people.

I checked the “solution” mentioned in the second thread: that there is a an option in the individual events explained thus: “Admin email notifications wil be sent to this address instead.” What does that mean, “instead”? Instead of what, the default contact emails entered under General Settings? I get registration notifications to my admin address, but would this allow me to get a notification that an invoice was sent if I add my admin address here? I am using EE3, since the event ends in August (since the even is in August, the registration is heating up and so the percentage of people who are having trouble registering — as there always will be — has gone up). Has this been addressed in EE4?

Thank you very much,

Carolyn