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mhackman
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March 19, 2015 at 10:25 am
Running: 4.6.11.p
WP: 4.1.1
I am not able to pull a larger (600+ attendee) record csv file.
I get the following error:
Fatal error: Maximum execution time of 30 seconds exceeded in /home1/gotime/public_html/wp-content/plugins/event-espresso-core-reg/core/EE_Registry.core.php on line 355
I have no problem pulling other smaller csv files for databases with 200 or 300 atendees, but when I get to the bigger events I either get the fatal error or I get taken to my hosting sites ‘500 Internal error’ page.
I have a support token, and have given you (Lorenzo) access to my back-end.
Any assistance would be appreciated.
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Lorenzo Orlando Caum
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March 19, 2015 at 11:09 am
Hi, could you try adding this towards the middle of your wp-config.php file and then saving changes?
set_time_limit(60);
If that doesn’t help with the CSV report, then please complete this form so we can take a look at your site:
https://eventespresso.com/redeem-a-support-token/
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Lorenzo
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mhackman
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March 19, 2015 at 11:22 am
No good.
https://www.dropbox.com/s/huh4037w85ay10d/EE%20500%20Error.JPG?dl=0
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Lorenzo Orlando Caum
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March 19, 2015 at 11:32 am
Hi, please re-submit this form with SFTP or FTP credentials included.
https://eventespresso.com/redeem-a-support-token/
Thanks
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Lorenzo
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Lorenzo Orlando Caum
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December 31, 2015 at 12:20 pm
Hello again,
A current version of Event Espresso 4 introduces a batching feature where the records are retrieved in the background and then combined into one file. This will help with events with thousands of events.
You can see the changelog here:
https://eventespresso.com/wiki/ee4-changelog/
Be sure to backup your WordPress site (https://eventespresso.com/wiki/how-to-back-up-your-site/) before making changes.
If you have any other questions about Event Espresso 4, then please create a new support post in our support forums:
https://eventespresso.com/support/forums/
Thanks and have a happy new year!
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Lorenzo
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