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jryan9770
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March 30, 2022 at 4:06 pm
Please show me and my computer support professional how to find my license key. Nothing is easy with this program and getting support is very frustrating. Having to pay $99 to talk to someone is extremely disappointing.
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Tony
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March 31, 2022 at 7:57 am
Hi there,
Your license key is shown on your EE.com account here:
https://eventespresso.com/users/jryan9770/
You’ll see a section that lists all of your support license keys on your account. Copy the key from there into Event Espresso -> General Settings.
Having to pay $99 to talk to someone is extremely disappointing.
I assume that is referring to support tokens?
You don’t need to purchase a support token to get support from us, we are more than happy to work through issues with EE on here via the forums or via email.
We do not offer phone support as we found most of the time the issue wouldn’t be resolved over the phone which, in short, meant most phone support queries were much longer than they needed to be. Working through issues raised via the support forums or email allows us to check off those issues and multiple members of the team to jump in with ideas/fixed.
https://eventespresso.com/wiki/why-we-dont-have-phone-support/
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