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I am trying to create custom Payment Received message templates so that I can assign different templates to different events and then the message will get sent to a different email depending on which event’s ticket is purchased. I think all I should have to do is create a custom Payment Received template and then select that as the default in the appropriate event. That said, I am unable to create a custom Payment Received template. The “Create Custom” and “Create New Custom” appear to be available for all other messages, except for Payment Received. Is there a reason this option isn’t available? Here are screenshots of what I am trying to do to show the button not appearing:
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