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sconklin
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May 16, 2013 at 5:17 pm
I just activated the First Data E4 payment option. It appears to work. The problem is that the logo is confusing to potential buyers. (????) The default button says First Data hwich means NOTHING to a consumer. I have searched your site and found no pre-made icon to replace that button with something that has a Mastercard, VISA, Discover etc…. logo/icon.
HOWEVER, I have tried and tried to change the logo. The software will not take my new button which took me over an hour to create. Any ideas why???
I used the 305X84 pixel dimensions of the other button so it would look right.
Thanks!!
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sconklin
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May 16, 2013 at 11:20 pm
And oh, the site is http://www.freetorun.net.
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sconklin
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May 16, 2013 at 11:35 pm
Ok- I figured I can just copy and paste the URL to the image into the fields and I am making progress. Using the “add an image” tool to the right of the field is what is not working.
The “current button image” field has my new credit card graphic but when I made a test enrollment it is still showing the old image. Any clues guys?
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Dean
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May 17, 2013 at 5:47 am
Hi,
Firstly thanks for pointing out about the add image button not working correctly I will get a developer to look into that.
We are aware of the first data image not working for some reason and have a ticket outstanding to look into it.
As a side note, there is a generic credit card image that can be used (when this is fixed) found here http://www.yoursitename.com/wp-content/plugins/event-espresso/gateways/pay-by-credit-card.png
As a work around for now, you what could do is add your image to the firstdata e4 gateway folder and rename it to firstdata-logo.png.
I know its not a perfect solution but it would at least show the desired image.
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sconklin
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May 17, 2013 at 8:21 am
The only graphic file in that folder is standard_button.gif. I already tried replacing that file yesterday (forgot to mention that). Any other ideas. No one is going to use my credit card option until the graphic is corrected. Thanks
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sconklin
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May 17, 2013 at 4:09 pm
OK – I figured it out. The file is called firstdata-logo.png. I had two sets of websites and I was copying it to the wrong one. I think I can limp along for now until you fix it. It made my icon smaller and less legible but I think my customers can make out the MC VISA logo.
I would like to post the logo file on your site for other folks so they don’t have to spend an hour putting it together. Is there a place for that?
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sconklin
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May 17, 2013 at 4:32 pm
One more thing. The wrong logo file for my company is listed. Where does this file live in Event Espresso so I can rename it.
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Dean
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May 20, 2013 at 4:10 am
Hi,
I am glad you have a workaround in place, and yes a ticket has been reaised to look into it.
The company logo is set via the General Settings page.
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sconklin
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May 30, 2013 at 10:53 pm
1) Two more things please. How do I take away the label “First Data” from the button?? People see that and still do not know what that means so they are scared to click it. It should say “Credit Cards”.
2) I need to edit the Paypal button so it does not have credit cards on it, since that is even more confusing and I don’t want folks using Paypal for credit card transactions.
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Josh
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May 31, 2013 at 12:06 pm
With the First Data button, it looks like you’re using First Data E4, so you can go into the First Data E4 settings and paste this in where it says Button Image URL:
http://freetorun.net/wp-content/plugins/event-espresso/gateways/pay-by-credit-card.png
which is this:
With the paypal button, we include an alternate PayPal logo that you can use. You can copy/paste this into the PayPal button setting field:
http://freetorun.net/wp-content/plugins/event-espresso/gateways/paypal/paypal-logo.png
and it will display this:
Otherwise you can upload a different logo for PayPal onto your server and use that one instead.
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sconklin
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May 31, 2013 at 3:38 pm
Thanks Josh – that did fix item #2! Item number one does not display and I have tried overwriting the locations of firstdata-logo.png in the /gateways/firstdata_E4 and firstdata directories. Where is it getting that graphic file for the button??
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Josh
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May 31, 2013 at 4:29 pm
It’s from your website:
http://freetorun.net/wp-content/plugins/event-espresso/gateways/pay-by-credit-card.png
I don’t think you need to change anything in the first data directories, you can copy the above URL into the FirstData E4 payment options Button URL field.
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sconklin
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June 4, 2013 at 12:02 pm
No. the link you are providing shows what I want to appear. YOUR software is using a different and undocumented link.
The icon that is being displayed is this
http://freetorun.net/wp-content/plugins/event-espresso/gateways/firstdata_E4/firstdata-logo.png.
If you look at this whole thread you will see that (THE FORTH POST) there is a bug in your software that is not showing the add image button link correctly.
I need a workaround folks,
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Josh
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June 4, 2013 at 6:27 pm
Hi sconklin,
You can work around the bug (which is actually a fix) by going into /gateways/firstdata_e4/e4_vars.php and editing line 72 to be:
} elseif (isset($firstdata_e4_settings['button_url'])) {
then you can save the file and that should make the credit card button logo appear on the payment page.
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sconklin
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June 5, 2013 at 12:49 pm
OK! After edited out the line 1 that you put at the beginning of that line, the site is now working like I want! Excellent. BTW – my whole site went down from that little 1.
Thanks for sticking with this to conclusion.
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Josh
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June 5, 2013 at 1:23 pm
I’m sorry about the code editor’s line numbering throwing that off. We don’t add those. The forum software adds them as a reference and should never be copied and pasted into files.
For future reference if you see code that has numbers in front, the line numbers don’t get copied over.
Please note how line numbers appear on each line in this example:
<?php // this is line #1
//this is line #2
//this is line #3
?>
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