|
Events
|
February 22, 2017 at 1:39 pm
Hello, I have tried logging in to the Event Espresso app to access my event, but my credentials do not work on the app. We would like to use the app on our iPads for ticket scanning. How do I get into the app?
|
|
Josh
|
February 22, 2017 at 1:48 pm
Hi there,
You can follow the troubleshooting guide for the apps:
https://eventespresso.com/wiki/ee4-event-apps/#troubleshooting
|
|
Events
|
February 22, 2017 at 1:52 pm
None of these troubleshooting items help, unfortunately. Nobody on my team is able to get into the app at all. We’ve downloaded all three Event Espresso apps and our credentials don’t work for any of them even though they work on desktop.
|
|
Josh
|
February 22, 2017 at 2:28 pm
Ok so there’s only one EE4 app for iOS, and that’s this one:
http://evts.io/EE4_Apple_App
and this is the one EE4 app for Android:
http://evts.io/EE4_Android_App
So after you’ve confirmed you’re using the correct app, can you also confirm that:
1) You’ve installed the Application Passwords plugin
2) You’ve edited the site’s .htaccess file as directed here:
https://eventespresso.com/wiki/ee4-event-apps/#troubleshooting
3) You have at least WordPress 4.5 installed
If you confirm the above and not able to log in, may I ask what is the error message when you try to log in to the app?
|
