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Can't access event on app

Posted: February 22, 2017 at 1:39 pm


Josh

  • Support Staff

February 22, 2017 at 1:48 pm

Hi there,

You can follow the troubleshooting guide for the apps:

https://eventespresso.com/wiki/ee4-event-apps/#troubleshooting


Events

February 22, 2017 at 1:52 pm

None of these troubleshooting items help, unfortunately. Nobody on my team is able to get into the app at all. We’ve downloaded all three Event Espresso apps and our credentials don’t work for any of them even though they work on desktop.


Josh

  • Support Staff

February 22, 2017 at 2:28 pm

Ok so there’s only one EE4 app for iOS, and that’s this one:

http://evts.io/EE4_Apple_App

and this is the one EE4 app for Android:

http://evts.io/EE4_Android_App

So after you’ve confirmed you’re using the correct app, can you also confirm that:

1) You’ve installed the Application Passwords plugin
2) You’ve edited the site’s .htaccess file as directed here:
https://eventespresso.com/wiki/ee4-event-apps/#troubleshooting
3) You have at least WordPress 4.5 installed

If you confirm the above and not able to log in, may I ask what is the error message when you try to log in to the app?

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Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Josh 2 years, 8 months ago ago

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