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Cannot update to new version

Posted: May 7, 2013 at 1:38 am


Quincy Cunningham

May 7, 2013 at 1:38 am

When trying to update, I get the following message.

An error occurred while updating Event Espresso: Update package not available.

I am able to download the new version for your site, but the automatic updates are not working.

I have a valid license key running so I am getting the following message in the main screen where the plugins are listed.

 

There is a new version of Event Espresso available. View What’s New with version 3.1.32.P. You need a valid Site License Key to enable automatic upgrades. Your current membership level does not allow automatic upgrades on more than one domain. Please log into your account to manage your Site License Keys or purchase a support license now.

Your help is appreciated.

Thanks.

 

 

 

 

 


Dean

May 7, 2013 at 5:21 am

Hello Quincy,

I am sorry about the trouble here.

I reset your licence key. Please go to Event Espresso > General Settings, remove the key there and save, add the same key back and save again.

Please advise if auto updates are not available in 24 hours.

The support post ‘Cannot update to new version’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by  Dean 11 years ago ago

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