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Liam Crank
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November 13, 2014 at 8:01 pm
Hi guys,
When I try to save my license it just gets removed straight away, because of this I can’t update any of my EE plugins!
site is wcpt.com.au
WP: 4.0
EE: 4.4.4.p
EE calendar: 3.1.0.p
Event Espresso – Events Table View Template (EE4.3+): 1.2.p
Event Espresso – Infusionsoft (EE4.4+): 2.0.0.p
Liam
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Liam Crank
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November 13, 2014 at 8:02 pm
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Lorenzo Orlando Caum
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November 13, 2014 at 9:50 pm
Hi Liam,
We haven’t had any reports of it disappearing on its own. Could you manually update?
https://eventespresso.com/wiki/updating-event-espresso/#update_manually
Then apply the support license key again (you’ll receive a reset confirmation shortly).
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Lorenzo
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Liam Crank
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November 24, 2014 at 8:43 pm
Hi Lorenzo,
I updated manually and only installed EE4 core (not the calendar) and I still have the same issue, when I add the key it doesn’t save in the box and the key icon is still red (not sure if this changes).
Kind Regards,
Liam
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Lorenzo Orlando Caum
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November 24, 2014 at 10:30 pm
Hi there,
Could you please create a temporary WordPress admin login so we can take a closer look at this issue?
Please share that temporary login through the secure link below:
https://eventespresso.com/send-login-details/
To prevent delays in troubleshooting, be sure to double check your information on the form before submitting.
The submit button for the form appears at the end of the form.
Again, please ensure that the temporary login works.
Thank you.
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Lorenzo
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