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b2995
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March 23, 2015 at 7:20 pm
I’m trying to determine the best way to do this…
I have a ticket that needs pre-approval. One of my registrants is requesting 8 tickets but only 7 are approved. How can I set her account to Pending + Notify for the 7 and not the 8 and her be billed correctly? Her registrations shows that she owes for the 8.
Thank you!
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Lorenzo Orlando Caum
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March 24, 2015 at 7:23 am
Hi Tammy, did you cancel the last registration in the group by placing a checkmark next to it and then selecting cancel registration from the bulk actions dropdown and applying it?
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Lorenzo
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b2995
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March 24, 2015 at 7:07 pm
I changed the registration to “CANCEL” but the amount due is still showing for the 8 instead of the 7. How do we change the amount due to reflect just the 7 instead of the 8?
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Lorenzo Orlando Caum
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March 25, 2015 at 9:57 am
Add a refund (refund button) along with a note to the transaction via the payment details area like this:
Event Admin — Adjusting pricing for cancellation
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Lorenzo
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b2995
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March 25, 2015 at 3:13 pm
if we mark only the 7 as “Pending Payment” will their billing be for the 8 or the 7 that were approved?
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b2995
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March 25, 2015 at 3:25 pm
The reason I asked is because they haven’t paid since they aren’t approved yet. But once we approve them, I want to make sure they’re only invoiced for the 7 instead of the 8. I did a refund but since nothing has been paid, it’s not reflecting. Just trying to figure out the process for only billing for those that are approved.
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Tony
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March 26, 2015 at 9:02 am
Hi Tammy,
Currently there is no way to alter a registrations transaction amount other than to apply a payment/refund amount (which I don’t think will work for you as it will show a payment) so to do the above you would need to cancel the existing registrations and manually re-create the registration with the 7 attendees information provided.
This can be done through the admin and the registration/transaction will show the correct price.
You can apply the registrations by going to Event Espresso -> Events.
However over the Event Name and click on ‘Registrations’.
At the top you’ll see ‘Add new registration’, clicking this will display the ticket selector for that event.
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b2995
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March 27, 2015 at 10:49 am
Thanks Tony and Lorenzo!
I’ll go that route. 😉
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Tony
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March 27, 2015 at 1:07 pm
You are most welcome, Tammy.
If you have any problems just let us know.
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