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skorby
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July 23, 2015 at 10:15 pm
It looks like the tickets are sent from whoever created the event. This would be much better if all tickets had the company email address instead of each employee’s personal email. Is there a setting to adjust?
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Tony
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July 24, 2015 at 6:07 am
Hi Skorby,
The ticket notice should already use the email address set within General Settings.
Is it the email that looks similar to this? – http://take.ms/BVxQ2
Or do you mean the Reg Approved emails? These are the email with the subject ‘Event Registration Details’ and look something like this? – http://take.ms/nkYEV
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skorby
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July 24, 2015 at 11:37 am
It’s like this: http://take.ms/BVxQ2
If someone replies back to the ticket, it goes to the event creator’s personal email. The personal emails are used for each WordPress user.
The reg approved emails have the company email.
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Lorenzo Orlando Caum
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July 24, 2015 at 2:14 pm
Hi Skorby, you can edit the message type for the “Ticket Notice” from the messages system:
http://cl.ly/image/0i192h112G3c
Click on one of the contexts (e.g. Registrant or Primary Registrant). Then change the From field to this shortcode and save changes:
[CO_FORMATTED_EMAIL]
The email for the shortcode above will be retrieved from the general settings page in Event Espresso 4 within your WP dashboard.
If needed, also apply to the other message context as well. For example, if you edit the registrant, then also edit the primary registrant afterwards and be sure to save changes.
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Lorenzo
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skorby
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July 24, 2015 at 10:26 pm
Can you simplify please?
Go to Dashboard -> Event Espresso -> Messages -> then what?
I’m not seeing Ticket Notice as an option. Where specifically should I look? I see your screen shot of a ticket notice, but what page is that from?
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Tony
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July 27, 2015 at 5:27 am
Can you simplify please?
Go to Dashboard -> Event Espresso -> Messages -> then what?
You should see something like this – http://take.ms/7AF5V
Notice no ticket notice is shown within the list, however there are multiple pages. If I view the next page the ticket notice is shown – http://take.ms/YIcrR
Click on the ‘Recipient’ link for the ticket notice.
(The messages shown there depend on your setup and your active Add-on’s so it may be slightly different to mine)
What is set within the ‘From’ field – http://take.ms/ariyJ
(In this example it is [CO_EMAIL]
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skorby
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July 29, 2015 at 8:10 pm
I am following this, but “Ticket Notice” is not anywhere. There are 13 items on two pages. No ticket notice at all.
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Tony
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July 30, 2015 at 3:51 am
Hmm, ok.
Go to Event Espresso -> Messages -> Settings (tab)
Do you see ‘Ticket Notice’ in the active message settings? – http://take.ms/NGND1
If so drag it into the Inactive box on the right, wait a few seconds then drag it back.
Now go back to Event Espresso -> Messages.
Do you see the ticket notice now?
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skorby
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July 31, 2015 at 4:44 pm
Ticket Notice is not an option anywhere.
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skorby
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July 31, 2015 at 4:49 pm
That screenshot again.
http://monosnap.com/image/Vt9Il9PBzcbTtj8Q03CCXju1ZD60g4
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Tony
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August 3, 2015 at 4:04 am
Hmm, ok.
In my initial reply there are two screenshots of the emails EE sends when your registration is approved.
The ticket notice is this one – http://take.ms/BVxQ2
Which is added when the EE4 Printable Tickets Add-on is installed and active.
Do you have the ticketing add-on?
The Registration Approved message is – http://take.ms/nkYEV
Which is part of the core messages always available within EE4.
It sounds like you need to edit the Registration Approved Message type rather than ticketing.
From within Event Espresso -> Messages.
You’ll see the ‘Registration approved’ message type. Click on the ‘Recipient’ link to edit that template – http://take.ms/f4pcq
What is currently set within the ‘FROM’ field on that template?
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skorby
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August 4, 2015 at 11:21 am
I went through all the options and changed every FROM to [CO_FORMATTED_EMAIL]. There were several coming from the event author. This should work. Thanks!
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Lorenzo Orlando Caum
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August 4, 2015 at 12:09 pm
Hello, thanks for letting us know that you were able to get this working. Earlier, it looks like you had trouble locating the ticket notice message type. Was it on page 2?
For example, by default 10 message types are shown on page 1 with the others shown on an additional page. Did you adjust the screen options toggle in the top right to a higher value to find it?
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Lorenzo
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skorby
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August 7, 2015 at 4:30 pm
Yes, I’ve adjusted the screen options to show 40 per page instead of 10.
The Ticket Notice option does not exist in my system. I changed everything I could change instead.
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Lorenzo Orlando Caum
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August 9, 2015 at 11:28 am
Hello again, you do not currently have the ticketing add-on for Event Espresso 4 on your account so I believe you are referring to the registration confirmation emails as “ticket notice.”
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Lorenzo
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