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Cédric Charles
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June 27, 2013 at 1:39 am
Hi 🙂 !
I’m really interested in buying your plugins for WordPress, but first I need more informations.
Here’s what I need :
I have an event that lasts four days and is repeated each year. The entrance is totally free but people need to book their places because they are limited.
I want to give the ability to the visitors to book for the event, not matters the day. During the booking, they have to give me different informations (lastname, firstname, function, phone, …).
When it’s booked, the visitor receives a confirmation by mail and is also allowed to print his ticket with firstname/lastname and his function on it. This printed ticket will be used to facilitate the entry to the event.
I also need to store in WP the reservations and I want to be allowed to export the datas.
Is it possible to achieve that with one or more of your plugins ? If yes, could you explain it to me and tell me which plugin do I need ?
Thanks a lot  !
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Dean
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June 27, 2013 at 5:53 am
Hello,
That is pretty basic functionality that Event Espresso covers, but let me break it down for you.
I want to give the ability to the visitors to book for the event, not matters the day.
You can either set up a single event that spans four days or four individual events one for each day, depending on whether you need to limit daily access or not.
During the booking, they have to give me different informations (lastname, firstname, function, phone, …).
First name, last name and email are required questions, and there is the possibility to add more custom questions as well.
When it’s booked, the visitor receives a confirmation by mail and is also allowed to print his ticket with firstname/lastname and his function on it. This printed ticket will be used to facilitate the entry to the event.
They will receive an email by default.
The ticket will require a separate add on plugin called Ticketing to create a great looking ticket. Ticketing also uses QR codes on the tickets which can be scanned via a mobile phone or tablet that runs iOS or Android (we have apps for both).
I also need to store in WP the reservations and I want to be allowed to export the datas.
All data is stored in the database and we have an export to spreadsheet (CSV file) for events and attendees.
Licence wise, you will either need the Developer licence as that includes all the add ons, or the Personal Or Business Licence with the Ticketing add on bought separately.
If you dont require the sign in or a fancy looking ticket, you could not get the Ticketing add on and just add extra data to the users emails and tell them to print those out. In which case the Personal or Business licence is sufficient. It really depends on your needs.
If you have more questions or need clarification please let me know.
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Cédric Charles
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June 27, 2013 at 5:58 am
Thank you for your answer !
I’ve seen that the Ticketing Add-on is in the Business License too , right (https://eventespresso.com/pricing/) ? Cause Dev License is a little too expensive too me 😉 !
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Dean
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June 27, 2013 at 6:03 am
It appears that our sneaky Sales department have been changing things without telling me! Sorry about that. Yes that add on is now available in the business licence.
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Cédric Charles
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June 27, 2013 at 6:06 am
Great ! I think you’ve convinced me 😉 !
What about the support time ? Here is GMT +1, what about you ?
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Dean
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June 27, 2013 at 6:14 am
Hello,
Support time is dependant upon the staff working at the time (we do take time off occasionally!) US office hours are covered and I’m on GMT+2. Weekends we are generally on a skeleton staff.
Support is included in the licence (one year) and provided via the forums. We do have Priority Support tokens, these are not necessary but some users purchase them if they require “hands on” assistance such as making minor modifications to their sites in regards to Event Espresso, rather than just discussing the issues on here.
Edit: I forgot to mention we aim to respond to normal support requests within 24-48 hours, normally much faster.
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