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digisigns
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May 28, 2016 at 4:22 pm
When I buy tickets, it takes alot of time to process. How can I reduce the processing time?
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Lorenzo Orlando Caum
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May 28, 2016 at 4:41 pm
Hello,
I just shared feedback here (https://eventespresso.com/topic/ticketing-question-2/#post-205980) on your earlier question.
The registration checkout process includes selecting a ticket (pricing option), entering contact information, and then completing payment (if applicable).
If the steps between the individual steps above is slow, then I would try deactivating any plugins on your site that are not critical to your project to see if that speeds up your server.
If the process is still slow (delayed for a while), then I recommend switching to a more capable web host.
We have recommendations for WordPress hosts here based on recommendations by our members:
https://eventespresso.com/requirements/
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Lorenzo
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digisigns
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May 28, 2016 at 5:45 pm
Loranze my site is super fast, just the registering process take a bit time. If I remove logos an dother stuff from receipts and invoices and stuff, will it make the process quicker
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Lorenzo Orlando Caum
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May 29, 2016 at 9:44 am
Hello,
Those do not affect registration checkout as they are generated on-demand rather than during the registration checkout process.
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Lorenzo
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digisigns
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May 29, 2016 at 3:02 pm
Lorenzo everything in the site is fast, all the functions of the ee plugin I checked as well. Its just that when buying tickets, at the end of that process, when customer has to click “Proceed to Finalize Registration” it take time to process the ticket.
1) How can we make it faster
2) A small widow also pops up saying we are process the request but it disappears very quickly. Can we make it stay on the screen longer so that users can read the message instead of just waiting?
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Lorenzo Orlando Caum
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May 29, 2016 at 5:44 pm
Hello,
The processing that you are seeing is your site’s payment option reaching out to the payment processor.
Which payment method(s) are you currently using?
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Lorenzo
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digisigns
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May 29, 2016 at 5:46 pm
I just started using the Sendgrid and for some reason the process is faster now. It night have been the related to the email issue. I resolved that using sendgrid so its looing good. I will keep you posted if something goes wrong. Thanks for all the help.
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